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In-flight Survey

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My Journey

Departure airport:

Arrival airport:

Date of Travel

Class:

First

Business

Economy

Purpose of your travel

Business

Leisure

My Details

Gender:

Male

Female

Country of residence:

Nationality:

Age range:

18-34

35-64

65 or over

Are you a Privilege Club member?

Yes

Privilege Club Membership number (if available):

If you are willing to be contacted by Qatar Airways to participate in future customer research, please provide your email address here:

Reasons to fly with Qatar Airways today:

Schedule

Value for money

Reputation

Service

Frequent flyer membership

Corporate travel guidelines

Other

Where did you make your Qatar Airways booking?

Qatar Airways website

Other website

Travel agent

Qatar Airways telephone reservations

Other

Check-in

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Waiting period	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Check-in process	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Professional and helpful staff	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Lounge services

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Professional and helpful staff	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Lounge seating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Lounge food and beverage	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Lounge amenities	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Boarding and Departure

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Professional and helpful staff	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Pre-boarding announcements	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Efficient boarding process	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Punctual flight departure	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Handling of delayed departure	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

In-flight Comfort

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Overall seat comfort	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Cabin temperature	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Amenity items	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Cabin cleanliness and design	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Storage space	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Cleanliness of toilets	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

In-flight Entertainment

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Movie entertainment selection	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Audio entertainment selection	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Oryx magazine	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Magazine/newspaper selection	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Inflight duty-free shopping guide	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Cabin Services

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Professional and helpful crew	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Well-groomed crew	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Timely and efficient service	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Information provided by the crew	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Food and Beverages

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Food quality	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Food quantity	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Timing of meals	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Choice of food and beverages	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Transit through Doha

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Professional and helpful staff	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Efficient and easy transfer procedure	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Airport food and beverage	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Airport duty-free shopping	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Security procedures	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Qatar Airways Website

	Excellent	Good	Average	Poor	Unacceptable	Does not apply
Information given	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Ease of booking	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Overall rating	Excellent	Good	Average	Poor	Unacceptable	Does not apply

Qatar Airways Advertising

Have you seen Qatar Airways advertisements in the last 3 months?

Yes

If so, please indicate from which media and country you saw or heard the advertisements:

TV

Newspaper

Magazine

Outdoor billboard

Internet

Radio

to what extent would you agree or disagree with the following statements regarding the Qatar Airways brand?

	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree
Qatar Airways has a modern fleet of aircraft	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways has global network	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways is an industry leader in products and services	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways is a global brand	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways provides good value for money	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways delivers superior in-flight service	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Qatar Airways delivers superior in-flight entertainment	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree

Overall rating of your journey experience

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