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Survey Name Customer Support Service Evaluation
Description Customer support service evaluation survey.
Category Service Evaluation   (Browse All Categories)

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Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.
 
   
Do you consider the problem resolved?
Yes
No
 
   
Was your question or issue resolved the first time you contacted technical support?
Yes
No
 
   
What is your overall satisfaction with this particular phone support experience?
 
 
   
Did you attempt to use our online support web site before making this call?
Yes
No
 
   
If yes, how satisfied were you overall with this online support experience?
 
 
   
How satisfied are you with our technical support in general?
 
 
   
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
 
 
   
In your most recent customer service experience, how did you contact the representative?
In person
By telephone
Internet
Through a dealer
Other
 
   
There sufficient information available on the support web site to solve my problem.
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
N/A
 
   
Did our representative (Select all that apply):
Quickly identify the problem
Appear very knowledgeable and competent
Help you understand the causes and solution to your problem
Handle problems with courtesy and professionalism
 
   
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
 
   
About how long did it take to get this problem resolved?
Immediate resolution
Less than one day
Between 1 and 3 days
Between 3 to 5 days
More than a week
The problem is still unresolved
 
   
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three times
More than three times
The problem is still not resolved
 
   
Overall, how satisfied are you with your customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
 
   
If you were less than totally satisfied, what could have been done to serve you better?
 
 


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