Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: If you indicated that the customer service was unsatisfactory, would you please describe what happened? If you indicated that the customer service was unsatisfactory, would you please describe what happened? The process for getting your concerns resolved was: Would you please take a few minutes to describe what happened? Would you please take a few minutes to describe what happened? Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: Would you please take a few minutes to describe why you are not satisfied with the product? Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements |
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