Type of Organisation Country of Operation It is my responsibility to create my career path It is the organisation's responsibility to ensure career path for agents Agents are well trained in this organisation Training received in this organisation as an agent can be transferred to other industries There is a career path for agents in this organisation I would stay in the call centre if there are clear career paths Well defined career paths leads to agent retention The role of a call centre agent is challenging I meet set targets in my role as a call centre agent There are better career opportunities for me outside the call centre I am satisfied as a call centre agent working in this organisation I am well paid as an agent in this organisation There are good working conditions in this organisation The organisation has met my expectation as an agent I am motivated as an agent in this organisation The organisation provides problem solving support to agents The role of a call centre agent is feminine |
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