Thank you for your interest in this study.
The following survey questions are designed to obtain information about customer service experiences. The questions ask you to recall or imagine an experience in a casual dining restaurant and indicate your thoughts, feelings, or attitudes. There are no foreseeable risks to your well-being associated with this survey. However, if you feel uncomfortable answering any question, you can withdraw from the survey at any point without penalty. It is very important for us to learn your opinions. We plan on taking what we learn and presenting these findings in an academic journal. This is an anonymous survey—your responses will be kept confidential and will be combined with others. Your participation in this study is completely voluntary and no personal information which can link the survey to you will be collected. This information is used only for research purposes. It is important that you answer every item—the survey consists of approximately 50 items and should take about 20 minutes. Please respond to each item honestly and accurately.
You must be at least 18 years old to participate and your participation is purely voluntary. You will not benefit directly from participating in this research study and will not be paid.
If you have any questions concerning this research, please feel free to contact Gary D. Futrell at 850-644-4091 (phone) or [email protected] (email). If you have questions regarding your rights as a research subject, contact the FSU IRB at 850-644-8633 or [email protected].
Please click the "Continue" button below. Answering the questions in the following survey means that you consent to participate in this research project.
Please start with the survey now by clicking on the "Continue" button below.
You and a friend are in an unfamiliar city and are going out to dinner at a casual dining restaurant on a Friday night (there is no special occasion). It is the first time that either of you have ever been to this restaurant and it is highly unlikely that you will ever visit this particular place again. Upon your arrival, you and your friend are greeted by the hostess, escorted to a table, and provided menus. The server promptly greets you and provides satisfactory service during your time at the restaurant. You & your friend finish your meals, pay and leave feeling satisfied with the service and the dining experience.
The total bill, without tip, is $30. Please enter the amount of the tip that you would leave for the server in this situation (ex. $1.23).
Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.
Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.
Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.
Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.
Which of the following statements best describes the restaurant in the situation at the beginning of this survey.
Please tell us about yourself.
This section asks you to describe yourself. Your feedback is totally confidential and only allows us to know the types of people who participated in our study. Your individual information will never be revealed or discussed with anyone.
With which ethnic group do you most closely associate yourself? For the current year, which of the following ranges includes your total annual household income before taxes? Please indicate which of the following best describes your current employment position or designation. Please indicate the location of your primary residence. Do any of the following apply to you? Please write down the ID number that will be provided to you at the end of this survey and click on the link marked “Click here for class credit”. Please write down the ID number that will be provided to you at the end of this survey and click on the link marked “Click here to give a student credit”. |
Survey software
Leading survey software to help you turn data into decisions.
Research Edition
Intelligent market research surveys that uncover actionable insights.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Workforce
Powerful insights to help you create the best employee experience.
