Survey Templates Surveys Wegman's Dry Cleaning - COPIED [SMAVRLSAKL]

Wegman's Dry Cleaning - COPIED [SMAVRLSAKL]

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Hello. We are a group of MBA student who are conducting this survey as part of our marketing research project. Our project objective is to evaluate the customer satisfaction level of using Wegman's Dry Cleaning Service. Please take a moment to tell us about your experience and we will share the results with you later.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

1.Please rate the importance of the following attributes for you to selection a dry cleaner. ( 1 - the least important , 5 - the most important)

2.Please rate your level of awareness for the following dry cleaners ( 1 - the lowest level of awareness; 5 - the highest level of awareness)

3.Please rate your level of usage frequency for the following dry cleaners.

	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA
East Hill Plaza Dry Cleaners	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

Cornell Laundry & Cleaning Center	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

Corners Cleaning Center	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

Wegman's Dry Cleaning	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

Mall Dry Cleaners	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

Angelo Dry Cleaners	>Once a week	Once for every 2-3 weeks	Once for every 4 - 6 weeks	Once for every 5 - 8 weeks	< Once for 8 weeks (2 months)	NA

4.Have you ever tried Wegman's dry cleaning services?

Yes

Not sure

5.Please rate the satisfaction level of the following attributes for Wegman's dry cleaning services. ( 1 - the least satisfactory, 5 - the most satisfactory)

6.How do you compare Wegman's Dry Cleaning to other dry cleaners in Ithaca area?

One of the Best

Above Average

Average

Below Average

One of the Worst

7.Will you use Wegman's dry cleaning service more if they offer the following services?

	I will use it a lot more	I will use it more	I will use it slightly more	I will use it about the same	I am not sure
Higher quality of cleaned items	I will use it a lot more	I will use it more	I will use it slightly more	I will use it about the same	I am not sure

Shorter turnaround time	I will use it a lot more	I will use it more	I will use it slightly more	I will use it about the same	I am not sure

Delivery service	I will use it a lot more	I will use it more	I will use it slightly more	I will use it about the same	I am not sure

8.Will you recommend Wegman's Dry Cleaning Services to your friends?

Yes

Not sure

9.Please indicate your gender.

Male

Female

10.Please indicate your age.

Under 18

18 - 24

25 - 34

35 - 44

45 or above

11.Please indicate your occupation.

Student

Faculty

Homemaker

Other (please specify)

12.Please indicate the size of household including yourself.

Other (please specify)

13.How long have you been living in Ithaca

< 1 year

1 - 2 years

3 - 4 years

> 5 years

14.Please indicate your monthly income (or monthly available fund if you are a student or homemaker)

<$500

$500 - $1,000

$1,001 - $2,000

$2,001 - $3,000

$3,001 - $5,000

> $5000

15.How much do you spend on dry cleaning per month on average?

<$10

$10 - $20

$21 - $30

> $30

Other

16.Do you have any additional comment on Wegman's dry cleaning services?

17.If you want to enter into our lucky draw for a surprise gift, please leave your email address for us.

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Wegman's Dry Cleaning - COPIED [SMAVRLSAKL]

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