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Survey Template Library

 
Survey Name Product/Service Satisfaction
Description Customer satisfaction with in-dept feedback
Category Customer Satisfaction   (Browse All Categories)

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Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
   
 
In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:
 
   
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
 
 
   
 
The process for getting your concerns resolved was:
 
   
 
Would you please take a few minutes to describe what happened?
 
 
   
 
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
 
   
 
Would you please take a few minutes to describe why you are not satisfied with the product?
 
 
   
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
   
 
Are there any other comments about the customer service representative you would like to add?
 
 
   
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The automated phone system made the customer service experience more satisfying
 
   

Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]? COMPANY
 
   
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

[COMPANY]

[MANAGER_NAME]

[ADDRESS_1]

[ADDRESS_2]

[CITY], [STATE], [ZIP]

 


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