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Survey Name Service Quality Evaluation
Description Customer Service Evaluation of representative, actions taken.
Category Customer Satisfaction   (Browse All Categories)

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Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
   
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
   
 
Please describe if there was any particular aspect of the service experience that stood out:
 
 
   
 
The process of getting your problem resolved was:
 
   
 
Please describe if there was any particular aspect of the process that stood out:
 
 
   
Customer Service Representative

The customer service representative as very courteous.
 
   
 
Which of the following qualities of the service representative stood out (as being superior)?
 
   
 
What qualities of the customer service representative irked you?
 
   
 
The customer service representative handled my call quickly.
 
   
 
What would best describe your experience, when you called?
 
   
 
The customer service representative was very knowledgeable.
 
   
 
The customer service:
 
   
 
The waiting time for having my question addressed was satisfactory.
 
   
 
My phone call was quickly transferred to the person who could best assist me:
 
   
 
Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?
 
   
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

 


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