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Survey Templates Surveys Untitled

Untitled

Untitled


How many years have your been employed in the hospitality industry?
How long have you been working in your current position?
What position do you currently hold?
In which department are you currently employed?
What is the star qualification of your hotel?
What type of hotel are you working in?
Where is your hotel located?
Are you familiar with the concept of outsourcing?
9.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Most of your colleagues are familiar with the concept of outsourcing.
10.Which of the following departments in your hotel currently outsource labor?
100% outsourced
Some outsourced
Not outsourced
Front office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources
Sales/Marketing
Food and Beverage
Security
100% outsourced
Some outsourced
Not outsourced
Maintenance/engineering
Which of the following food and beverage outlets are available at your hotel? (more than one answer possible)
Which of the following food and beverage outlets at your hotel are currently outsourced? (more than one answer possible)
13.If no F&B outlets are outsourced, what are, according to you, the main reasons for that? (More than one answer possible)
Do you believe your hotel might consider outsourcing in the future for other departments?
15.Please indicate if you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Guests choose our hotel for the restaurant we operate
It would make sense to outsource our banqueting operation
Restaurants are an important revenue generator for luxury hotels
Outsourcing the room service department would seem right for our hotel
Guests would be upset if there was no restaurant in our hotel
It would make sense to outsource our bar operation(s)
Luxury hotels should refrain from using outsourcing at all
It would make sense to outsource our restaurant(s)
16.On a scale from 1 to 5, how would you rate the following?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Outsourcing F&B outlets makes a hotel financially stronger
A restaurant operated by the hotel is too much of a burden
Brand image is the most important aspect when outsourcing an outlet
Outsourcing F&B allows the hotel to focus more on rooms division
Outsourcing is only useful when the profit margin of the restaurant is too low
The hotel loses control over a vital F&B department by outsourcing it
It is more difficult to control staff with an outsourced F&B outlet
17.Do the following departments/services give your hotel a large or low competitive edge over other hotels?
Very large edge
Large edge
Neutral edge
Low edge
Very low edge
Front Office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources(employee selection)
Sales/Marketing
F&B
Security
Very large edge
Large edge
Neutral edge
Low edge
Very low edge
Maintenance/engineering
18.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you believe that correctly executed outsourcing can enhance the hotel's competitiveness?
19.How would you rate the following departments in your hotel in terms of cost (labor, rent, equipment, training…)? In other words, how expensive is it to operate this department or service?
Very expensive
Somewhat expensive
Neutral
somewhat in-expensive
Very in-expensive
Front Office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources
Sales/Marketing
F&B
Security
Very expensive
Somewhat expensive
Neutral
somewhat in-expensive
Very in-expensive
Maintenance/engineering
Do you consider F&B to be a core part of the hotel business?

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