SECTION A
During your first few months in the organization, you are likely to work with a senior staff or supervisor who might help you learn the ropes of the profession and organization. In effect, this person is also a mentor. The items in this section inquire about the help provided by your mentor and the actions performed by him/her.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate response using the scale below.
SECTION B
During your first few months, you might interact with many coworkers (peers) from all parts of your organization regarding work matters. The items in this section inquire about the nature of your interaction with peers and the help provided by them.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate response using the scale below.
SECTION C
Some organizations provide orientation and also skills training to new employees so that they learn some job skills and become familiar with the organization. We would like to know about your experiences in this respect. The items in this section inquire about the presence or absence of such programs in your organization.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate response using the scale below.
SECTION D
While working as a new business professional, you will encounter and be provided with certain types of knowledge pertaining to your organization in general and how things work around the workplace. The items in this section inquire about the nature and type of organizational knowledge you have acquired over the past few months.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
The statements below refer to your learning over the past few months. Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate response using the scale below. An example is provided for your reference.
Example:
The statement is “In the past few months, I have learnt a lot about the history of the organization.”
If you think you have learnt a vast amount of the required knowledge about the organization’s history, then click 5.
If you think you learnt a few things but still have a lot to learn about its history, please click 3.
If you think you have not learnt anything at all or you do not understand anything at all about the history, then click 1.
SECTION E
As a new business professional, you learn about the profession and what it means to be a professional while working for the organization and through interactions with senior managers and colleagues. The items in this section inquire about the nature of the professional knowledge you have acquired over the past few months.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
The statements below refer to your learning over the past few months. Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below. An example is provided for your reference.
Example:
The statement is “In the past few months, I have learnt a lot about handling clients.”
If you think you have learnt a vast amount of the required knowledge or processes, then click 5.
If you think you learnt a few things but still have to learn a lot, please click 3.
If you think you have not learnt anything at all or you do not understand anything at all about clients, then click 1.
| | | | | | 1. I understand very well the code of ethics espoused by my profession.
| | | | | | | 2. I have become well aware of client expectations and the need to provide them with professional service.
| | | | | | | 3. I have learnt a lot on how to put my theory-based business knowledge into practice when performing my daily work duties.
| | | | | | | 4. I have learnt a lot on how to act independently and use my professional judgment in making decisions at the workplace.
| | | | | | | 5. I now understand very well other managers’/ supervisors’ instructions.
| | | | | | | 6. I have learnt a lot about the proper conduct and etiquette in meetings towards senior managers, clients, and colleagues.
| | | | | | | 7. I have learnt a lot on how to develop a solid business proposal/ plan when faced with complex and vague information.
| | | | | | | 8. At this point, I do not know many of the various official and unofficial procedures that should be carried out before and after a business meeting or negotiations with clients.
| | | | | | | 9. I now understand very well the documentation that needs to be carried out when preparing for a meeting.
| | | | | | | 10. I now have a very good understanding of my professional role and identity.
| | | | | | | | | | | | | 11. I now appreciate why it is important for me to convey a confident professional image.
| | | | | | | 12. As a professional, I now understand the need to have broader, more open-minded views of issues.
| | | | | | | 13. I have learnt a lot about dealing and interacting with demanding and difficult professional colleagues and superiors.
| | | | | | | 14. In the past few months I have learnt quite a bit of the professional jargon.
| | | | | | | 15. I now understand how I should carry myself as a professional.
| | | | | | | 16. I now understand very well the need to uphold client confidentiality.
| | | | | | | 17. At this point, I do not always understand what this profession’s abbreviations and acronyms mean.
| | | | | | | 18. I have learnt a lot about how to use the resources needed to perform my job (eg. records, supplies, documents, facilities, computers).
| | | | | | | 19. I now understand very well how to handle conflicts of interest between myself and clients.
| | | | | | | 20. I have learnt a lot about proper attire and modes of address.
| | | | | | | | | | | | | 21. I have learnt a lot about confidentiality issues and how to handle confidential information.
| | | | | | | 22. I have learnt a lot about the importance of understanding business contracts and clauses.
| | | | | | | 23. I was exposed to sensitive incidents (eg. retrenchment, sacking, punishment of staff) and I have learnt to adjust to these incidents as part of my profession.
| | | | | | | 24. I have learnt to treat all sorts of business dealings and related interactions in a neutral, objective, and professionally-justifiable way.
| | | | | | | 25. I now understand the importance of putting client welfare ahead of my own personal interests.
| | | | | | | 26. I have learnt how to overcome the embarrassment of apologizing and explaining to clients when certain problems arise and when they are not provided with adequate service.
| | | | | | | 27. I have learnt to adjust to the fact that some necessary business decisions might be viewed as risky by my clients, even if such decisions are made in their interest.
| | | | | | | 28. I have learnt how to handle client requests and to uncover their underlying needs and expectations.
| | | | | | | 29. I have learnt how to deal with making important decisions that could affect my clients.
| | | | | | | 30. I have learnt how to develop a certain amount of detachment, so as not to become emotionally-involved in clients’ problems.
| | | | | | | | | | | | | 31. At this point, I do not always know how to manage long-term interpersonal relationships with my clients.
| | | | | | | 32. I have learnt to accept the hectic pace and long irregular working hours as inevitable.
| | | | | | | 33. I have learnt to deal with problematic clients (eg. Those who make unreasonable demands, make complaints, behave in uncooperative manner).
| | | | | | | 34. I now understand very well how to think on my feet when I encounter difficult situations.
| | | | | | | 35. I now understand the need to operate within the law and mandatory restrictions placed on my profession.
| | | | | | | 36. I have learnt how to work together with other staff in my department (eg. secretaries, administrative staff) in achieving our similar goal of providing good service to clients.
| | | | | | | 37. I now understand the importance of input and advice given to me by staff in my department (eg. secretaries, administrative staff).
| | | | | | | 38. I have learnt a lot about dealing with senior secretaries and administrative staff who feel resentment towards my authority as a new employee holding a more superior position than them in a constructive manner.
| | | | | | | 39. I have learnt a lot about resolving work conflicts that may arise between the staff in my department (eg. Between secretaries and their fellow secretaries).
| | | | | | | 40. I now understand the importance of maintaining positive working relationships with the staff in my department (eg. administrative staff, secretaries).
| | | | | | |
SECTION F
The items in this section consist of statements concerning your personal attitude and preferences.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION G
After having worked in this organization for the past few months, you would have acquired a deeper understanding of your role and position in the organization. The items in this section inquire about the extent to which you are familiar with your work role and how well you have learnt how things are done in the organization.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION H
While working in the organization during these past few months, you would have developed certain interpersonal relationships with your fellow colleagues. The items in this section inquire about the nature of your relationships with the members of your immediate workgroup.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION I
After a few months working in the organization, you would have learnt about your work tasks in greater detail and how to perform these tasks. The items in this section inquire about how well you have mastered these aspects of your job.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION J
The items in this section inquire about how satisfied you are working in this organization.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION K
The items in this section inquire about your attitude towards remaining in your chosen profession.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION L
As a new business professional, you now hold the position of a professional member of society. The items in this section inquire about your feelings towards the profession in general and your attitudes towards being a professional businessman/ woman.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
SECTION M
The items in this section inquire about your feelings toward the organization you are in and how you feel about working there.
Remember that all your answers are confidential. There are no correct or expected answers as we understand that each person is unique. Please answer frankly.
Please respond to the following statements by indicating the extent to which you agree or disagree with them. Click the most appropriate number using the scale below.
1. Are you currently attached to a “mentor” (eg. Supervisor/ senior staff)? If NO, please proceed to Question 4. 2. Was the “mentor” formally assigned to you? 3. Is this “mentor” (supervisor/ senior staff) your career mentor (ie. A supervisor/ senior staff who will remain as your mentor and continue advising you even if you leave your current organization in future)? 5. How many full-time and part-time staff are working in your organization on average?
Full-Time 6. In what year was your organization founded? |
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