Number of visits to open an account with bank
Number of visits for loan with the bank
Number of visits for loan repayment
Does Penal interest act as a detriment to repayment?
Are you a borrower rewarded for prompt interest repayments
Is there timely reminder to customer to repay the loan
Do you feel the need to have ATM m/cs
Do you feel the need for online banking
Do you feel the need for telephone banking
Attitude of bank staff towards the customers
Briefly Narrate any good /bad experience with the bank staff Any specific areawhere you feel our bank will improve in providing better services
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