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Survey Templates Customer Satisfaction Surveys Product/Service Satisfaction - COPIED [ANPCEGSNQJ]

Product/Service Satisfaction - COPIED [ANPCEGSNQJ]

Customer satisfaction with in-dept feedback


Dear Respondent:
My name is Rajanikanth.I am a graduate student at Indiana University of Pennsylvania,as a part of my curricular practical training project which I am doing on web/CD based training products I need some information from you.I have designed a web survey to extract data required to generate the report.I simply need 8 to 10 minutes of your time to complete the follwing survey for the completion of my project.Can you provide with me your executive's email addres who can answer my survey and help me in giving some information about your company.Thank you very much for your help.
1. How many employees are part of your organization?
2. Which of the following describes your organization ?
3.Does your company use any web-based or CD-based training products??
4.What are the reasons your company uses computer based training products?
5.What is your biggest challenge associated with the use of computer based training products?
6.Which, according to you, is the better channel of delivery for the computer based training?
8.What is the average cost for computer based trainings your company has purchased?
9. What is the approximate annual budget allocated for computer based training?
10.What is working well with your computer based training products?
11.What is not working well with your job appraisal system?
12.Computer based training products simplify today’s corporate business processes?
13. What are the accessory products/benefits you received when you purchased computer based training products?
14.How did you first learn about computer based training products?
15. Identify the companies you know that provide computer based training products.
16. How do you describe your employees’ response to using the computer based training products purchased?
17. What made you choose to purchase this product over all the other products offered on the market?
18.If you could design the perfect performance appraisal tool, what would it look like?
19.Please describe your satisfaction with the following features of the computer based training products you purchased:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Overall value of the product
Purchase experience with the company
Installation/first use instructions
Usage experience
After purchase service(warranty,repair,helpdesk)
20. How do you describe your familiarity with the computer based training products?
21. How long have you been associated with computer based training products?
22. If you were given a choice for the same product what will you choose?
23.What training topics do you currently provide via CD or Web?
24.Are you able to customize the training products you purchased in any way?
25.If you answered Yes above, please explain the manner in which you customized the training.
26.What computer based training topic will you be purchasing in the next 12-24 months?
27. Do you use a job performance appraisal system?
28.Does your job performance appraisal process include a comparison between employee results and organizational results?
29.What is not working well with your job performance appraisal system?
30.If you could design the perfect performance appraisal tool, what would it look like?
31.What automated performance appraisal product do you plan on purchasing in the next 12-24 months?
32.Do you use an automated performance appraisal system? If yes, what is the name of the product you use?
33.What is the biggest challenge you face with the use of an automated appraisal system?
34.Which, according to you, is the better channel of delivery for the automated performance system?