SIGN UP FREE
Survey Templates Surveys ASIV

ASIV

ASIV


Dear Employee:

The purpose of this survey is to assess the level of understanding of Customer Relationship Management in your Organisation. It will take approximately 5 minutes to complete the questionnaire. It is completely voluntary. It is very important for us to learn your opinions.


Please answer the following questions ranking the option that better describe your organisation. Thank you very much for your time and your support.
Please start with the survey now by clicking on the Continue button below.



Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The corporate strategy is focused on excel the customer needs

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Relationships with customers are highly valued in the organisation

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The organisation promotes attracting new customers and retaining existing ones

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The customer satisfaction goals are clearly defined

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The company uses customer satisfaction surveys for understanding customer needs

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Customer service performance measures are applied in your division

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Your division identifies the most profitable customers for the organisation

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The organisation clearly identifies different customer types

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Business processes are regularly simplified to enhance customer experience

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The organisation is able to deliver an excellent service at any point of contact

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Information about the customers is stored in databases for future analysis

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Customer complaints are welcomed and resolve quickly

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The emloyee performance appraisal and reward processes promote customer satisfaction

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Employees receive regular training to improve customer service

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Senior executives are involved and support customer satifaction programmes

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
Senior management encourage two-way communication at all levels

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The company encourages teamwork and fellowship

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The company values are clearly understood by employees

Strongly Disagree
Disagree
Average
Agree
Strongly Agree
The working envinroment encourage to meet the needs of internal customers
 
Division:
Position Held:
Years worked for the organisation:

Related templates and questionnaires