1. The Nurturing our Sales Culture: The Art of Selling…Better! builds on the material from the initial New Hire Sales course. | | | | | |
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2. The classroom module was adequately promoted to the trainees in advance. | | | | | |
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3. The online modules were adequately promoted to the trainees in advance. | | | | | |
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4. I have sufficient knowledge and skills to facilitate this course. | | | | | |
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5. I play an active role in the promotion of this course. | | | | | |
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6. The organization clearly communicates how I am expected to facilitate this course. | | | | | |
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7. There is sufficient communication between the Sales Rep. and the Trainers about the goals of this course, prior to this course offering. | | | | | |
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8. I understand the role of the Sales Rep. in Ticketmaster. | | | | | |
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9. Contact center management encourages their Sales Rep. and Supervisors to attend the classroom modules | | | | | |
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10. Contact center management encourages their Sales Rep. and Supervisors to complete the online modules. | | | | | |
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