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Survey Templates Surveys Consumer behavior in online auction stores

Consumer behavior in online auction stores

Consumer behavior in online auction stores


Do you have access to the internet?
On average how many hours a week do you spend using the internet?
Do you shop at online auctions?

Very often
Often
Sometimes
Rarely
Never
How often would you say that you purchase in an online auction?
How many times have you bought on an online auction since Jan 2006
Regardless of how much you buy now, how likely are you to buy in an online auction in the coming year?
How often do you purchase clothings by any means?
How much do you spend on clothing purchases in an average month?
Have you ever purchased any clothing in an online auction?
How often do you purchase clothings in an online auction?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Shopping is fun.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I shop because shopping makes me happy.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I get a real high from shopping.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I do not mind spending a lot of time shopping.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I shop only when necessary.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I sometimes shop for goods, but then buy them in online auctions.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I enjoy buying in an online auction environment.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find shopping in online auctions less pleasant than in physical stores.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find buying in an online auction store more fun than buying in a typical online store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find shopping in online auctions less pleasant than in online stores.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in an online auction is no riskier than buying in a typical online store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in an online auction is no riskier than buying in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
It is risky to buy in an online auction.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in an online auction is safer than buying in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in an online auction is safer than buying in an online store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find inter-bank funds transfer to be a secure mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
i find credit card payments to be a secure mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find third party payment agents ( eg Paypal, Worldpay ) to be a secure mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like inter bank funds transfer to be my usual mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like credit card payments to be my usual mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like third party payment agents ( eg Paypal, Worldpay ) to be my usual mode of payment

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I lack the confidence to buy correctly over the internet.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
There are so many online auctions that it is confusing.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I cannot save much money buying in online auctions.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is cheaper than buying in physical stores.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is cheaper than buying in online stores.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is quicker than buying in physical stores when I am buying from a local seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is quicker than buying in online stores when I am buying from a local seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is quicker than buying in physical stores when I am buying from an overseas seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is more efficient than buying in physical stores when I am buying from a local seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is more efficient than buying in online stores when I am buying from a local seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is more efficient than buying in physical stores when I am buying from an overseas seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Buying in online auctions is more efficient than buying in online stores when I am buying from an overseas seller.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
It takes a lot of time and trouble to buy in online auctions.
"Customer Service is a function of how well
an organization meets the needs of its customers."

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Service in an online auction store is no better than service in a typical online store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Service in an online auction store is no better than service in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Service is good in an online auction store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Service in an online auction store is worse than service in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I expect service in an online auction store to be no better than service in a typical online store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I expect service in an online auction store to be no better than service in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I expect service to be good in an online auction store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I expect service to be worse in an online auction store than service in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I expect service to be worse in an online auction store than service in a physical store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
i find Postage to be a reliable method of goods delivered in a country the same size of Singapore

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find meeting up with the seller to be a reliable method of goods delivery in a country the same size as Singapore

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like Postage to be my usual method of goods delivery in a country the same size as Singapore

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like meeting up with the seller to be my usual method of goods delivery in a country the same size as Singapore

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find seller ratings important when buying in an online auction store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find the comments given to sellers important when buying in an online auction store.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find images in an online auction store important.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Images influence how credible I think a seller is.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find spamming (e.g. keyword spamming and multiple postings of the same item) to have no influence on the credibility of a seller.
Gender
Age
Age
Race
Occupation
Monthly allowance/income
Type of internet connection
You have finally come to the end of the survey! We thank you sincerely for your patience and effort. This is of great help to us in our final year project. Thank you once again and have a nice day!

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