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Survey Name Customer Multi-Mode Service Evaluation
Description Customer service evaluation for web, phone, mail...
Category Service Evaluation   (Browse All Categories)

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How did you contact customer service?
Email
Fax
Telephone
Web chat
In person
Other
 
   
If you called on the phone, how quickly did you get through?
Immediately
Under 30 seconds
About 1 minute
2-5 minutes
More than 5 minutes
I left a message
N/A
Other
 
   
If you contacted customer service by fax or email, how long did it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They didn't get back to me
Does not apply
 
   
What was your reason for contacting customer service?
Not satisfied with product
Did not receive product
Unable to order product/service
Problem with Web site
Needed more product information
Cancel subscription or membership
Other
 
   
Overall, how would you rate your satisfaction with our customer service representative.
Extremely satisfied
Satisfied
Neutral
Unsatisfied
Extremely unsatisfied
Not Sure
 
   
Do you have comments or suggestions that would help us improve our customer service?
 
 


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