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Internet Service Provider Survey Questionaire

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Hello:

Thank you for your time in visiting the Internet Service Provider Survey Questionaire created by Tom O'Leary. You have been invited to participate in this survey so that I can find out more about what is important to you with regard to internet service providers. This survey is a necessary part of my study of marketing research and I sincerely value your help. Approximately 50 people will be asked to complete this survey and it will take approximately 5 minutes to complete and submit all of the questions.

Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. However it is very important for us to learn your opinions, so I hope that you will finish the survey if you can.

Your survey responses will be anonymous and confidential. The answers you submit will be coded and will not be linked to you in any way.

If you have questions at any time about the survey or the procedures, please email [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

How long have you been a user of the internet?

Less than 1 year

1 year to less than 3 years

3 years to less than 6 years

6 years or more

How long have you been using your current internet service provider?

Less than 6 months

6 months to less than 1 year

1 year to less than 2 years

2 years or more

About how many hours does your household use the internet in an average week?

Less than 5 hrs

5 hrs to less than 10 hrs

10 hrs to less than 20 hrs

20 hrs to less than 30 hrs

30 hrs to less than 40 hrs

40 hrs to less than 50 hrs

50 hrs or more

How would you rate the importance of the following factors when you choose an internet service provider? Please check one circle for each factor ranging from "Not important at all" to "Extremely important".

	Not important at all	Extremely important
Easy payment system	Not important at all	Extremely important

24 hr technical support	Not important at all	Extremely important

No Connection fee	Not important at all	Extremely important

Speed of connection	Not important at all	Extremely important

Space for your homepage	Not important at all	Extremely important

Price	Not important at all	Extremely important

Built in content control	Not important at all	Extremely important

Downloading limit	Not important at all	Extremely important

Bundling of other services	Not important at all	Extremely important

Reputation of service provider	Not important at all	Extremely important

How would you rate your level of satisfaction with your current internet service provider on the following factors. Please check one circle for each factor ranging somewhere between "Not satisfied" and "Very satisfied"

	Not satisfied	Very satisfied
Easy payment system	Not satisfied	Very satisfied

24hr technical support	Not satisfied	Very satisfied

No connection fee	Not satisfied	Very satisfied

Speed of connection	Not satisfied	Very satisfied

Space for your homepage	Not satisfied	Very satisfied

Price	Not satisfied	Very satisfied

Built in content control	Not satisfied	Very satisfied

Downloading limits	Not satisfied	Very satisfied

Bundling of services	Not satisfied	Very satisfied

Reputation of service provider	Not satisfied	Very satisfied

How likely are you to switch to another internet service provider based on the following factors? Please mark one circle in the range from very likely to very unlikely for each factor.

	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely
Finding a better offer	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Quality of customer service	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Lower price	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Increase in downloading limit	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Reputation of the service provider	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Overall, how likely are you to switch to another Internet provider	Very unlikely	Somewhat unlikely	neutral	Somewhat likely	Very likely

Are you satisfied with your current internet service provider?

Yes

Does your current internet service provider give good value for money?

Yes

Does your current internet service provider, provide 24 hr technical support?

Yes

I don't know

If you have used more than one internet service provider, what prompted you to change?

Price

24 hr access to support

General quality of service

Service features

Speed of service

Not aplicable ( I haven't used any other internet provider)

Other

Do you intend to change your internet service provider in the near future?

Yes

If you wanted to change internet service provider, what would be the most difficult or inconvenient aspect for you?

Changing payment system

Changing email address

Changing the connection and settings on your computer

Researching and selecting a new provider

Other

What is your gender?

Male

Female

What is your marital status?

Single

Married

Other

Which best describes your highest level of education? Please check one only

Did not complete high school

Completed high school

Tafe/vocational degree

Undergraduate degree

Post-graduate

Which best describes your occupation? Tick one box only

Managerial

Self employed

Factory worker

Sales person

Trades person

Student

Teacher

Office worker

Professional

Home worker

Unemployed

Retired

Into what category does your annual gross household income fall?

Under $20,000 (2,000,000YEN)

From $20,000(2,000,000YEN) to less than $30,000(3,000,000YEN)

From $30,000(3,000,000YEN) to less than $40,000(4,000,000YEN)

From $40,000(4,000,000YEN) to less than $50,000(5,000,000YEN)

From $50,000(5,000,000YEN) to less than $60,000(6,000,000YEN)

From $60,000(6,000,000YEN) to less than $70,000(7,000,000YEN)

From $70,000(7,000,000YEN) to less than $80,000(8,000,000YEN)

Over $80,000(8,000,000YEN)

What age group do you belong to?

Under 20

20 to 29

30 to 39

40 to 49

50 to 59

60 to 69

70 to 79

over 80

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Internet Service Provider Survey Questionaire

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