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長者網上行 Silver Surfer 閣下好本人就讀英國拉夫堡大學資訊系碩士課程，現正進行一項關於香港長者使用互聯網狀況的研究。如閣下是一位年滿五十五的香港居民，本人誠邀閣下花大約十五分鐘時間回答這份問卷，閣下之寶貴意見將對本人之研究裨益良多。閣下參與是項調查純粹出於自願性質。是項調查並無任何可預見之風險，但如閣下於回答問題時感到不安，可除時終止作答。惟閣下之意見對是項調查非常重要。閣下之回覆將會絕對保密，所得一切資料只供本人用於是項調查之上。除本人及本人之導師雲迪奧佛外，不會落入他人手中，而且問卷亦不涉及個人資料。如欲從是項研究中撤銷閣下填寫之資料，請於任何時間根據問卷下方之聯絡通知本人或本人之導師，閣下之資料將會被刪除。 (請將聯絡及提交問卷後顯示的問卷編號抄下，以便日後閣下有意撤回資料時使用。) 多蒙閣下撥冗參與這個調查，至深感銘。請按下面"繼續" 開始作答 Hello: I am a Masters student in the Department of Information Science at Loughborough University. As part of my studies I am conducting a research project into the use of the internet by older people. If you are a Hong Kong citizen and are aged 55 or over, I would be very grateful if you could spare about 15 minutes to complete a questionnaire. It will allow me to collect the valuable information that I need to carry out my research. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your responses will be treated with the strictest confidence. Any data collected as part of this project is for my own use and will not be passed to any other persons except my project tutor, Mrs Wendy Olphert. No personal details are being collected. If you have any questions regarding the survey or wish to withdraw your data from the study after sending in the questionnaire, please contact me or my tutor whose details are shown in the footer and your data will be deleted. (Please make a note of these details and your survey number which is shown after submission of the survey in case you wish to do this.) May I thank you for taking the time to participate in this study. Please start with the survey now by clicking on the "Continue" button below. 年齡　Age 55 - 64 65 - 74 75 - 85 Over 85歲以上性別　Gender 男　Male 女　Female 教育程度 Highest level of Education 未受教育 / 幼稚園 / 小學 No Schooling / Kindergarten / Primary 中學 / 預料 Secondary / Matriculation 專上教育 Tertiary 閣下是否仍在工作? Are you still working? 是　Yes 否　No 居住情況 Living Situation 獨居(非於任何院舍) Living alone in domestic premises (not in any types of institutions) 居住於安老院 Living in a residential care home for the elderly 與伴侶及子女同住 Living with my partner and children 與子女同住 Living with my children 與伴侶及子女以外人士同住 Living with people other than partner and children 閣下有沒有子孫定居外國? Do you have any children or grandchildren living abroad? 有 Yes 沒有 No 閣下之生活費用是否由家人負擔? Are your living expenses covered by your family members? 是所有費用 Yes, all of them 是部份費用 Yes, some 否 No 閣下通常使用何種方法接駁互聯網? Which mode of connection to Internet do you usually used? 透過寬頻 Via Broadband 透過住宅電話線 Via household telephone line 透過流動電話網絡(例如流動電話) Via mobile telecommunications network (eg. mobile phone) 閣下怎樣學會用互聯網? How did you learn to use the internet? 跟朋友學　Learnt from friends 親人教授　Learnt from relative 上有關課程　Learnt from class 自學　Self taught 工作應用時學會　Learnt at work Other 其他甚麼因素驅使閣下學習聯網技能? what prompted you to learn to use the internet? 工作需要 My job requirement 想跟海外親友聯絡 Want to communicate with my relatives/friends overseas 希望追上潮流 Want to follow the trend 因應他人的要求 Others ask me to learn it 被多種使用互聯網的好處吸引 Attracted by the many advantages of using the internet 其他 Other 閣下未懂得使用互聯網時，有沒有任何障礙影響閣下決定學習聯網? Did you find any obstacle that hindered you from learning the use of internet? 有 Yes 沒有 No 有那些障礙影響閣下學習使用互聯網? What kind of obstacles did you find in learning to use internet? 對使用新科技的反感　Aversion to new technology 無聯網的渠道　No access to internet 昂貴的費用　Expensive cost involved 認為聯網無益處　Did not think that there was any benefit in using internet 認為很難學會　Thought that it was difficult to learn 視力太差 Weak eyesight 關節炎 Arthritis 其他健康問題 Other health problems 其他 Other 閣下怎樣跨越那些障礙? What helped you overcome the obstacles? 得到親友鼓勵 Encouragement from friends/relatives 得知其他同輩也能學會 Seeing my peers can do it 得到金錢上的支助 Financial help obtained 得到義工的協助 Help from volunteers 懂得怎樣把屏幕上的字體放大 Knowing how to enlarge the font size shown in the screen 健康狀況改善 Improvement on health condition 其他 Other 閣下使用互聯網有多久? How long have you been using the internet? 半年以下　Less than half a year 半年至一年　Half a year to 1 year 兩年至五年　2 to 5 years　五年以上　More than 5 years 閣下平均每週上網多少時間? How many hours do you spent on the internet on average per week? 一小時以下　Less than 1 hour 一至四小時　1 to 4 hours 五至九小時　5 to 9 hours 十至十九小時　10 to 19 hours 二十至二十九小時　 20 to 29 hours 三十至三十九小時 30 to 39 hours 四十至四十九小時 40 to 49 hours 五十小時以上 Over 50 hours 請選擇一個互聯網對閣下最重要的用途 Please choose the internet use which is the most important to you. 與家人或朋友保持聯絡　Staying in touch with friends/relatives 接觸最新時事資訊　Staying current with news/events 與他人談話　Accessing chat rooms 下載音樂 Downloading music 下載視訊節目 Downloading video files 玩遊戲 Playing games 購物 Shopping 尋找資料 Searching information 處理財務或投資　Handling personal finance or investment 瀏覽網頁 Browsing/Surfing websites 自我進修 Self learning online 日誌 Blog 圖書館服務 Online library service 政府網站提供的服務(如繳費或提交申請) Online services provided by Government websites (eg. Payment of bills and submitting application) 其他 Other 閣下上網通常做些甚麼　What do you usually do over the internet? 與家人或朋友保持聯絡　Staying in touch with friends/relatives 接觸最新時事資訊　Staying current with news/events 與他人談話　Accessing chat rooms 下載音樂 Downloading music 下載視訊節目 Downloading video files 玩遊戲 Playing games 購物 Shopping 尋找資料 Searching information 處理財務或投資　Handling personal finance or investment 瀏覽網頁 Browsing/Surfing websites 自我進修 Self learning online 日誌 Blog 圖書館服務 Online library service 政府網站提供的服務(如繳費或提交申請) Online services provided by Government websites (eg. Payment of bills and submitting application) 其他 Other 閣下通常會在網上尋找那類資料? What kinds of information do you usually search online? 商品 Product 健康醫療或社會福利 Health/medical or social welfare 旅遊 Travel 嗜好 Hobby 宗教 / 心靈 Religious/spiritual 股票或投資 Stock or investment 進修 Further learning 其他 Other 閣下曾經使用何種方法透過互聯網與他人聯絡? What methods have you used to communicate with others via the internet? 電郵 Email 即時對話 Instant messaging 網上電話 online phone 閣下是否覺得有足夠的網頁適合閣下使用? Do you find that there is an adequate number of websites suitable for your use? 是, 足夠 Yes 否,不足夠 No 為何閣下覺得沒有足夠網頁適合閣下使用? Why do you think there is inadequate number of websites suitable for your use? 很多網頁的字體太細 Many of them have too small font size 很多網頁難於操作 Many of them are too difficult to navigate 很多網頁難以明白 Many of them are too difficult to understand 很少中文網頁 There is not too little websites with Chinese language 很少網頁符合我的興趣 There is too little websites which I am interested in 很少網頁符合我的需要 There is too little websites which fulfil my needs 其他 Other 閣下通常在何處上網? Where do you usually use the internet? 在家 At home 在工作地方 At place of work 在由政府或其他福利團體提供公眾電腦設施的地方 At places with public computer facilities provided by the Governement or other welfare group 在網吧 At cyber-café 其他 Other 閣下聯網時使用那種語言? What language do you use when using the internet? 中文 Chinese 英文 English 一般使用中文，如有需要才會使用英文Both, I usually use Chinese and English is used only when it is required 一般使用英文，如有需要才會使用中文 Both, I usually use English and Chinese is used only when it is required 其他 Other 為其麼使用英文? Why do you use Enghlish? 這是本人惟一懂得的語言 This is the only language that I know 英文輸入較為容易　It is easier to use than Chinese 本人不懂得任何中文輸入法　I do not know any Chinese input method 本人對使用英文有較大信心　I have more confidence in using English 本人通常使用的是英文網站 The websites that I usually visit are in English 本人多數用互聯網跟親友聯絡，而他們用的是英語　I usually use the internet to contact my relatives and friends and they use English 其他 Other 為其麼使用中文? Why do you use Chinese? 這是本人惟一懂得的語言 This is the only language that I know 本人對使用中文有較大信心　I have more confidence in using Chinese 本人通常使用的是中文網站　　The websites that I usually visit are in Chinese 本人多數用互聯網跟親友聯絡，而他們只用中文 I usually use the internet to contact my relatives and friends and they only use Chinese 其他 Other 閣下最常用的是那種輸入法? Which type of input method do you use most often? 鍵盤輸入法 Keyboard input method 手寫輸入法 Hand-writing input method 語音輸入法Voice input method 為何使用手寫輸入法? Why do you use hand-writing input method? 本人不知道有其他方法 I do not know there are other available methods 學習中文鍵盤輸入法很困難 It is difficult to learn the Chinese keyboard input method 手寫輸入法較其他方法快捷或容易 It is faster and easier to use than the other methods 語音輸入法並不可靠 The voice input method is unreliable 語音輸入法需要昂貴的費用 The voice input method is costly 其他 Other 為何使用語音輸入法? Why do you use voice input method? 本人不懂得書寫 I do not know how to write 本人礙於身體狀況，不能使用其他方法 My physical condition do not allow me to use other methods 語音輸入法較其他方法容易使用　It is easier to use than the other methods 其他 Other 閣下願意本人聯絡閣下查詢更多關於使用語音輸入法的情況嗎? Do you mind if I contact you to ask more about the use of voice input method? 願意 Yes 不願意 No 請留下聯絡 Please leave your contact 為何使用鍵盤輸入法? Why do you use keyboard input method? 另外兩個方法太慢或不可靠 The other two methods are too slow or unreliable 本人不知道有其他方法 I do not know there are other available methods 其他方法需要額外費用 The other methods require extra cost to install 其他 Other 閣下最常用的是那種鍵盤輸入法? Which type of keyboard input method you use most often? 注音 Zhuyin 漢語拼音 Pinyin method 廣東話拼音 Cantonese phonetic method 倉頡 Cangjie Method 簡易倉頡/速成 Simplified Cangjie 九方 Q9 Method 首尾字型 Shouwei Method 本人不用打入任何文字，得到他人的協助，所有本人需要用的網站，均已放在 ‘我的最愛’ 欄內，本人只需按鍵盤或用滑鼠便可以了 I do not type in any words. With the help of others, websites I visited are all placed in the ‘my favourite’ column. I only press buttons or click the mouse 其他 Other 閣下為何不輸入文字? Why do you not do any word input? 本人認為無這樣的需要 I do not think there is any need to do so 本人不懂得任何輸入文字的方法 I do not know how to input any words 本人礙於身體狀況，無法打字 I am limited by physical problem to do so 本人不喜歡輸入文字 I do not like to do so 其他 Other 閣下想學習輸入中文的方法嗎? Do you want to learn how to input Chinese characters? 想 Yes 不想 No 閣下為何不想學習輸入文字的方法? Why do you not want to learn how to input words? 太難學了 It is too difficult to learn 花費太多 It is too costly 不知道那種輸入法最適合本人學習 I do not know which is the most suitable input method for me to learn 沒有時間 I do not have the time 其他 Other 為何使用這種鍵盤輸入法? Why do you use this keyboard input method? 最容易使用 It is the easiest to use 最快捷 It's the quickest method 最容易學會 It is the easiest to learn 最普遍 It is the most popular 不需要額外費用 No extra cost required 其他 Other 閣下是否滿意自己聯網的技能? Are you satisfied with your internet skill? 滿意 Yes 不滿意 No 如想改善聯網的技巧，決定在何處學習時，閣下會考慮那些因素? If you want to improve your internet skill, which are the factors that will affect your consideration on where to take lessons? 費用 Cost 地點 Location 時間 Time 舉辦課程的機構 Organisation that arrange the class 跟那些人一起上課 What are the other people attending the class 如果課程是免費的，閣下會選擇那種授課方式? If the class is free, which type of class would you prefer most? 一對一個別授課 One to one tuition 二至四人長者小組授課 Small group of 2 to 4 seniors 五至十人長者小班課程 Small class of about 5 to 10 seniors 二至四人無年齡限制之小組授課 Small group of about 2 to 4 people for all ages 五至十人無年齡限制之小班課程 Small class of about 5 to 10 people for all ages 無特別偏好No particular preference 本人仍會選擇自學 I still prefer to learn by myself 本人仍是寧願由親人教授 I still prefer to be taught by my relatives 本人仍是寧願由朋友教授 I still prefer to be taught by my friends 其他 Other 閣下會希望導師是一位 What age do you prefer your tutor to be? 長者 Senior citizen 青年人 Young adults 無特別偏好 No preference 成熟而有經驗的人士 Mature and experienced person 其他 Other 為何選擇長者導師？ Why do you prefer your tutor to be a senior citizen? 本人的需要或問題會更容易被理解 My needs or problems could be more readily understood 跟年紀相約的人談話較為容易　It is easier to talk to someone similar to my age 如本人跟不上其他人的進度，不會覺得那麼尷尬　I feel less embarrassed if I cannot keep up with the progress of others 年紀大一點的導師會對本人較慢的反應有多些耐性　Older tutor has more patience towards my slow response 其他 Other 為何選擇年青的導師？ Why do you prefer your tutor to be a young adult? 青年人對電腦及互聯網有較多的知識　Young people have more knowledge about computer and internet 青年人比較精力充沛，課堂氣氛更活潑　Young people are more energetic and the class will be livelier 與年青人相處令本人也覺年輕一點　Staying with young people makes me feel younger 跟年青人談論令本人獲得更多新資訊　Talking and discussing with young people give me more update information 其他 Other 使用互聯網對閣下的生活有甚麼影響? How do you think about using internet's impact on your life? 互聯網成為了我生活裏不可決少的一部份 Internet has become an integral part of my daily life 有很大改善 Great improvement 有些微改善 Minor improvement 無影響 No impact 有少許負面影響 Minor negative impact 有很大負面影響 Great negative impact 使用互聯網破壞了我的生活 Using the internet has ruined my life 有那些負面影響？ What are the negative impacts? 增加銷費　　Greater spending 減少與家人相處　　Less time spent with my family 減弱視力　Worsen my eyesight 其他 Other 使用互聯網對改善閣下生活有甚麼幫助? How do you think using the internet helps in improving your life? 減少寂寞　Feel less lonely 快樂一些　Feel happier 更方便及有效地處理個人事務　Handle personal affairs in a more convenient and effective way 更容易或快速獲取資訊　Get inforrmation easier and faster 省時 Save time 透過網上資訊購得價廉物美的貨品　Purchase better and cheaper products based on information online 增強自尊/自信 My self-esteem/self confidence is boosted 其他 Other 閣下已完成問卷，請按下面“交回問卷”，謝謝閣下的參與。 The questionnaire is finished. Please press the “submit survey” to end it. Thank you for your participation.

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