What is your annual household income? What is the mileage of your vehicle? How many miles do you drive annually? On a scale of 1 to 5, how important is vehicle maintenance to you? How many times annually do you have your vehicle serviced for maintenance? Rank your preference (1 being most preferable and 5 being least preferable) on the following vehicle maintenance alternatives (examples in parenthesis)?
Quick Lube (Jiffy Lube, Mobil 1, Wal-Mart) National Service Chain (Midas, Tuffy, CarX) National Auto Parts Retailer (Pep Boys, CarQuest) Vehicle Dealership Privately Owned Repair Shop How would you rate your satisfaction the last time you had your vehicle serviced for maintenance? How important to you are the following factors of vehicle maintenance services? How trustworthy do you view the mechanics who work on your vehicle?
How knowledgeable are you on the require maintenance on your vehicle? What methods or factors make you more aware of your vehicle's required maintenance? In the last 5 years, how many breakdowns have you suffered as a result of overdue vehicle maintenance? If a vehicle maintenance service were offered that was more convenient than the current alternatives, how much more would you be willing to pay for it? If a vehicle maintenance service were offered that automatically reminded you via e-mail when your vehicle was due for maintenance, how likely would you be to use it? How willing would you be to pay for a year's worth of vehicle maintenance in advance, if it meant that you could forget about it altogether? |
Survey software
Leading survey software to help you turn data into decisions.
Research Edition
Intelligent market research surveys that uncover actionable insights.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Workforce
Powerful insights to help you create the best employee experience.
