Survey Templates Surveys Tipping Behavior Survey022108

Tipping Behavior Survey022108

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The following survey questions are designed to obtain information about customer service experiences. The following questions ask you to recall (or imagine) a typical experience in a casual dining restaurant*. This is an anonymous survey—your responses will be kept confidential and will be combined with others. This information is used only for research purposes.

It is important that you answer every item—the survey consists of approximately 40 items and should take about 20 minutes. Please respond to each item honestly and accurately. Thank you for both your time and consideration.

*A casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere. They typically provide table service, and may serve beer or wine or have a bar adjacent to the dining room. Applebee’s, Chili's, T.G.I. Friday's, and Olive Garden are typical examples of a casual dining restaurant.

Please start with the survey now by clicking on the Continue button below.

Suppose you have just received your bill at a casual dining restaurant and you are paying. The service was satisfactory, you are dining with a friend or relative, and there is no special occasion. The total bill, excluding tip, is $30. Please enter the tip amount (in dollars and cents) that you would normally pay (ex. $1.23).

Please enter the dollar amount of the tip that you would pay if you felt that the service was less than satisfactory.

Please enter the dollar amount of the tip that you would pay if you felt that the service was outstanding.

Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.

	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True
It is my feeling that if everyone else in a group is behaving in a certain manner, this must be the proper way to behave.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

I actively avoid wearing clothes that are not in style.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

At parties I usually try to behave in a manner that makes me fit in.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

When I am uncertain how to act in a social situation, I look to the behavior of others for clues.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

I try to pay attention to the reactions of others to my behavior in order to avoid being out of place.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

I find that I tend to pick up slang expressions from others and use them as a part of my own vocabulary.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

I tend to pay attention to what others are wearing.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

The slightest look of disapproval in the eyes of a person with whom I am interacting is enough to make me change my approach.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

It’s important to me to fit into the group I’m with.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

My behavior often depends on how I feel others wish me to behave.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True
If I am the least bit uncertain as to how to act in a social situation, I look to the behavior of others for cues.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

I usually keep up with clothing style changes by watching what others wear.	Always False	Mostly False	Basically False	Basically True	Mostly True	Always True

Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.

	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree
I tip as a way to say “thank you” to service personnel.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I feel that tipping is the socially proper thing to do.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I feel an ethical obligation to tip.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I tip in return for service provided to me by service personnel.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I tip because I feel indebted to service personnel.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I believe that I am:

(1) Generous

(2)

(3)

(4)

(5)

(6) Stingy

(1) Kindhearted

(2)

(3)

(4)

(5)

(6) Tightfisted

(1) Unselfish

(2)

(3)

(4)

(5)

(6) Selfish

(1) Appreciative

(2)

(3)

(4)

(5)

(6) Unappreciative

(1) Giving

(2)

(3)

(4)

(5)

(6) Frugal

Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.

	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree
I know pretty much about restaurant tipping.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I feel very knowledgeable about restaurant tipping.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Among my circle of friends, I'm one of the "experts" on restaurant tipping.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I am familiar with most all restaurant tipping practices and etiquette.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I have had a lot of interaction with restaurant waiters/waitresses.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I feel very knowledgeable about the duties and responsibilities of a restaurant waiter/waitress.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Compared to my friends and acquaintances, I know a lot about the duties of a restaurant waiter/waitress.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Compared to an actual waiter/waitress, I know a lot about the duties of a restaurant waiter/waitress.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Please read each sentence and check the appropriate button to indicate how much you agree or disagree with each statement.

	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree
I feel a personal obligation to tip the server when I eat out.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I owe it to the server to tip if I choose to eat out at a restaurant where a waiter/waitress serves me.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I would feel guilty if I did not tip the server after having a satisfactory restaurant dining experience.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I feel that the only obligation I have to the server is to pay the amount listed on the bill.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

While eating at a restaurant, I try to understand the environment and situation in which servers and wait staff must work.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

While interacting with restaurant wait staff, I try to understand the server’s motivation.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I am able to recognize the problems that servers and wait staff personnel face.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

I often feel empathetic (or sympathetic) toward wait staff personnel.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Please do not answer this question if you are reading this.	Strongly Disagree	Neither Agree nor Disagree	Strongly Agree

Please provide some demographic information about yourself.

Gender

Male

Female

Enthnicity

American Indian

Asian

Black/African American

Hispanic/Latino

White/Caucasian

Other

Age

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