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ELS2

FLS
The purpose of this survey is to understand how you feel about eating at local restaurants. Your responses are extremely valuable to furthering our research. It will take approximately 10 minutes to complete this survey. You must be at least 18 years old to participate and your participation is purely voluntary.


The survey poses no risks to your well-being. Your survey responses are strictly confidential and data from this research will be reported only in summary format. Your name or specific answers will not be shared with anyone. If you feel uncomfortable answering any question, you can withdraw from the survey at any point without penalty. If you have any questions concerning this research, please feel free to contact Gary Futrell via e-mail at [email protected]. You can also call Florida State University's Human Subjects Committee Hotline at 850-644-8836.

Extra credit points will be awarded to students (in qualifying classes) who complete and submit the entire survey. Submission of the questionnaire will be considered your consent to participate.

Please begin now by clicking on the Continue button below.



 

What type of restaurant did you visit?
Why did you visit the restaurant?
Did you go alone or with someone else?
How many courses were served during the meal?
Did your server speak more than one language?
SECTION 2:


Now that you have written your thoughts, we have a few questions concerning your general feelings about the experience described in the scenario. Again, there are no right or wrong responses, but it is important that you answer every item. Please choose the numbered response that best reflects your level of agreement with the following statements.
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
I believe that this restaurant is honest.
I believe that this restaurant can be relied upon to keep its promises.
I would find it necessary to be cautious when dealing with this restaurant.
I believe this restaurant is trustworthy.
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
A choice to dine at this restaurant would be wise.
I would be satisfied if I dined at this restaurant.
I would think that I did the right thing if I dined at this restaurant.
I would feel good after dining at this restaurant
I would be happy after dining at this restaurant
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
This restaurant would give me prompt service.
This restaurant maintains high service standards.
This restaurant would respond quickly to my needs.
In all likelihood, the service quality of this restaurant is excellent
Do not answer this question. Please proceed to the next question.
This restaurant's service is probably superior to its competitors.
I will......
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
Recommend the restaurant to someone who seeks my advice.
Say positive things about this restaurant to others.
Encourage friends and relatives to visit this restaurant.
Visit this restaurant in the future.
Do more business with this restaurant in the next few years.
Be loyal to this restaurant.
Consider this restaurant as my first choice when I purchase this type of service.
Be dedicated to doing business with this restaurant.
Continue to visit the restaurant if its prices increase somewhat.
Pay a higher price than competitors charge for the benefits I receive from this restaurant.
After the dining experience, I feel....
Not
At All
1


2


3

Moderately
4


5


6

Extremely
7
Upset
Distressed
Frustrated
Angry
Distrusting
Respect
Calm
Comfortable
Upbeat
Trusting
How loyal are you to this restaurant?
What is your attitude towards the restaurant?
What is the image of the restaurant?
How would you rate the quality delivered by this restaurant?
Would you be willing to pay more for services from this restaurant than for other restaurants’ services?

Are you taking this survey for:
Your first name is:
Your last name is:
What is the last name of the instructor issuing extra credit for this survey?
What is the first name of the student seeking extra credit?
What is the last name of the student seeking extra credit?
What is the last name of the instructor issuing extra credit for this survey?

Your gender is
With which of the following ethnicities do you most closely identify? (Please choose one only)
Your age is:
Do you speak more than one language?
Do you comprehend more than one language?
Enter the names of up to three languages that you speak or comprehend. Place one language in each box.
 
 
How often do you eat at a sit down restaurant in an average month?
A person is obese if he/she has an excessively high amount of body fat in relation to lean body mass. Twenty-five percent
of American adults are obese and the number of obese individulas worldwide is on a steep incline. With that in mind,
please select the number that best reflects your level of agreement with each of the following statements.
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
A person's weight influences how well he or she performs a job.
An obese person is more likely to make mistakes at work than a thinner person.
An obese person is slower at performing job tasks than a thinner person.
An obese person is not as friendly to customers as a thinner person.
Obese people are not as attractive as thinner people.
Obese people are not as neat in apperance as thinner people.
Obese people do not dress as nicely as thinner perople.
Hiring an obese person is bad for a company's image.
Companies that hire obese personnel provide lower quality than other firms.
Companies that hire obese personnel are not as cutting edge as other firms.
Strongly
Disagree
1


2


3

Neutral
4


5


6
Strongly
Agree
7
Obese personnel should only be hired for services with little customer contact.
People are obese because they cannot control themselves.
People are obese because they are lazy.
Obese people are responsible for the problems they experience in society.
I am less likely to frequent a business if I know their personnel are obese.
Please indetify up to three service jobs for which you think obese people are best suited? Place one occupation in each box if you have multiple entries.
 
 
Given the dining experience described in the scenario, how much ( in dollars and cents) would you tip the servicer if the bill for your table totaled $30?
In your opinion, what was the purpose of this study?
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