This paper will explore whether better understanding of a department�s strategic goals will affect employees� willingness to help the strategic plan be successful. Creative communication tools will be used to facilitate employees� understanding of their department�s strategic planning objectives. The context of this project will be confined to an information technology department (ITD) in a local government. The department is composed of 70+ employees with the majority of staff being technically and professionally trained.
Currently, the department is involved in strategic planning to create a more substantial customer-focused structure. Results of this change may include reviewing and reengineering work flows, reorganizing positions, and streamlining services to core functions.