Service Level Management (SLM) defines a management process where by steps required implementing an initial agreement - Service Level Agreement, are put into perspective. Thin Client computing on the other hand refers to a client/server system of network computing where all the applications processing is done in one central server relieving the terminals i.e. workstations from heavy workload. IT services provided by thin client developers experience flaws that in most cases can be avoided if proper and adequate procedures like SLM are put in place from the beginning involving both the users and developers. The project will focus on applying service level management in a thin client environment.