Greetings! We are graduating students of De La Salle University-Manila taking up BSC Marketing Management. We are currently doing a research study on the call center industry. Please give us a few minutes of your time in answering this survey. Thank you very much!
Name (optional):
Age:
School/occupation:
Degree/course:
Monthly allowance:
Annual Family income:
1. What is your perception on call centers?
__Helpful for the economy since it offers more job opportunities for the Filipinos
__Good source of income
__Builds character and hastens your climb in the corporate ladder
__Career growth
__Enhances knowledge of fresh graduates
__Helps improve communication skills and develops self-confidence
__Answer phone calls and complaints
__Source of temporary income
__No career growth
________________Others (please specify)
2. Call centers offer career growth opportunities
__Strongly Agree
__Agree
__Neutral
__Disagree
__Strongly disagree
3. Who influenced you to think that way?
__Friends
__Relatives
__Family
__Myself
________________Others (please specify)
4. Would you consider working in a call center?
4.1. If answer is yes, why?
__High compensation
__Contingency
__Career Growth
__You know someone who works there
________________Others (please specify)
4.2. If answer is no, why?
__No career growth
__Cannot use degree earned
__Not my “calling”
__Difficult working hours
________________Others (please specify)
5. What factors do you consider in looking for a job? Please rank, 1 being the highest.
__Salary
__Working Hours
__Career growth
__Job description is related to degree earned
__Travel opportunities
_________________Others (please specify)
6. Which would you consider as the best way to look for a job?
__Newspaper
__Internet
__Job fair
__Referrals
_________________Others (please specify)
7. What would make you work for a call center?
__High compensation
__Friends
__Family/relatives
__Contingency
8. Are you familiar with CONVERGYS?
__Yes
__No
9. If you are, how did you learn about the company?
__Billboards
__Classified Ads
__Family/Relatives
__Friends
__Internet
__Job Fairs
__Magazines
________________Others (please specify)
10. Are you aware of the career opportunities CONVERGYS has to offer?
__Yes
__No
11. If you answered yes in #10, how did you learn about it?
__ Billboards
__Classified Ads
__Family/Relatives
__Friends
__Career Talk/Seminar
__Internet
__Job Fairs
__Magazines
________________Others (please specify)
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