Survey Report : Satisfaction
Survey Statistics
 Dissatisfied CustomersSatisfied Customers
Viewed76529
Started49089956895
Completed 32618666647
Completion Rate66.45%69.67%72.29%
Drop Outs (After Starting)16471290248
  • Average time taken to complete survey : 2 minute(s)

Overall, how satisfied are you with Company/Brand?





Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%40%60%80%100%
1Very Dissatisfied 1
58.47%
0.00%
22
41.53%
0.00%
33
0.00%
0.00%
4Neutral4
0.00%
0.00%
55
0.00%
0.00%
66
0.00%
40.67%
7Very Satisfied 7
0.00%
59.33%
Dissatisfied Customers
Satisfied Customers

Data Table
Answer Dissatisfied CustomersSatisfied Customers
1Very Dissatisfied 155958.47%00.00%
2239741.53%00.00%
3300.00%00.00%
4Neutral400.00%00.00%
5500.00%00.00%
6600.00%36440.67%
7Very Satisfied 700.00%53159.33%
Total956100%895100%

How likely is it that you use Company/Brand again in the future?





Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%40%60%80%100%
1Very Unlikely 1
28.09%
0.51%
22
26.93%
1.01%
33
21.40%
1.89%
4Neutral4
16.30%
6.06%
55
3.78%
16.67%
66
1.46%
25.38%
7Very Likely 7
2.04%
48.48%
Dissatisfied Customers
Satisfied Customers

Data Table
Answer Dissatisfied CustomersSatisfied Customers
1Very Unlikely 119328.09%40.51%
2218526.93%81.01%
3314721.40%151.89%
4Neutral411216.30%486.06%
55263.78%13216.67%
66101.46%20125.38%
7Very Likely 7142.04%38448.48%
Total687100%792100%

How likely would you be to recommend Company/Brand to your friends or colleagues?




Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%40%60%80%100%
1Very Unlikely 1
26.01%
0.51%
22
17.34%
0.89%
33
16.89%
1.27%
4Neutral4
21.38%
6.23%
55
9.42%
15.63%
66
5.38%
27.32%
7Very Likely 7
3.59%
48.16%
Dissatisfied Customers
Satisfied Customers

Data Table
Answer Dissatisfied CustomersSatisfied Customers
1Very Unlikely 117426.01%40.51%
2211617.34%70.89%
3311316.89%101.27%
4Neutral414321.38%496.23%
55639.42%12315.63%
66365.38%21527.32%
7Very Likely 7243.59%37948.16%
Total669100%787100%



Please rate the IMPORTANCE of each of the following services provided by Company/Brand.
Overall Matrix Scorecard
Question Count Score Not at all Important 123Neutral456Very Important 7
1.Service Item #1 (i.e. Timeliness of Delivery)20643.78117.44%13.18%13.66%22.48%10.90%7.46%14.87%
2.Service Item #2 (i.e. Customer Service)18744.01210.30%13.23%15.90%24.60%12.49%8.48%14.99%
3.Service Item #3 (i.e. Merchandise Options)18174.0219.30%11.06%16.46%27.68%14.53%8.86%12.11%
4.Service Item #3 (i.e. Any Other Services)18084.0549.73%10.62%14.38%29.48%13.66%9.85%12.28%
Average3.967

Grouping Analysis
Question Dissatisfied CustomersSatisfied Customers
1Service Item #1 (i.e. Timeliness of Delivery)3422.5474445.297
2Service Item #2 (i.e. Customer Service)3142.7874255.431
3Service Item #3 (i.e. Merchandise Options)3042.9284195.289
4Service Item #3 (i.e. Any Other Services)3012.9604145.232
Average2.8055.312



Please rate your SATISFACTION with each of the following services provided by Company/Brand:

Overall Matrix Scorecard
Question Count Score Very Dissatisfied 123Neutral456Very Satisfied 7
1.Service Item #1 (i.e. Timeliness of Delivery)19953.80214.24%13.58%13.93%25.91%12.23%8.52%11.58%
2.Service Item #2 (i.e. Customer Service)18273.9939.09%13.79%15.00%26.82%13.41%9.96%11.93%
3.Service Item #3 (i.e. Merchandise Options)17614.0808.12%10.51%16.01%28.68%15.11%10.45%11.13%
4.Service Item #3 (i.e. Any Other Services)17444.1389.69%9.29%12.90%30.22%14.16%11.01%12.73%
Average4.003

Grouping Analysis
Question Dissatisfied CustomersSatisfied Customers
1Service Item #1 (i.e. Timeliness of Delivery)3512.5954335.273
2Service Item #2 (i.e. Customer Service)3082.8444095.457
3Service Item #3 (i.e. Merchandise Options)2912.9974055.393
4Service Item #3 (i.e. Any Other Services)2903.0973965.452
Average2.8835.394