Survey Report : Satisfaction
Survey Statistics
Dissatisfied Customers
Satisfied Customers
Viewed
74614
Started
48160
932
883
Completed
31984
648
640
Completion Rate
66.41%
69.53%
72.48%
Drop Outs (After Starting)
16176
284
243
Average time taken to complete survey : 2 minute(s)
Overall, how satisfied are you with Company/Brand?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Dissatisfied 1
58.48%
0.00%
2
2
41.52%
0.00%
3
3
0.00%
0.00%
4
Neutral4
0.00%
0.00%
5
5
0.00%
0.00%
6
6
0.00%
40.88%
7
Very Satisfied 7
0.00%
59.12%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Dissatisfied 1
545
58.48%
0
0.00%
2
2
387
41.52%
0
0.00%
3
3
0
0.00%
0
0.00%
4
Neutral4
0
0.00%
0
0.00%
5
5
0
0.00%
0
0.00%
6
6
0
0.00%
361
40.88%
7
Very Satisfied 7
0
0.00%
522
59.12%
Total
932
100%
883
100%
How likely is it that you use Company/Brand again in the future?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Unlikely 1
28.46%
0.51%
2
2
26.97%
1.03%
3
3
21.16%
1.92%
4
Neutral4
16.10%
6.03%
5
5
3.87%
16.79%
6
6
1.49%
25.51%
7
Very Likely 7
1.94%
48.21%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Unlikely 1
191
28.46%
4
0.51%
2
2
181
26.97%
8
1.03%
3
3
142
21.16%
15
1.92%
4
Neutral4
108
16.10%
47
6.03%
5
5
26
3.87%
131
16.79%
6
6
10
1.49%
199
25.51%
7
Very Likely 7
13
1.94%
376
48.21%
Total
671
100%
780
100%
How likely would you be to recommend Company/Brand to your friends or colleagues?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Unlikely 1
26.49%
0.52%
2
2
17.30%
0.90%
3
3
16.69%
1.29%
4
Neutral4
21.13%
6.32%
5
5
9.19%
15.61%
6
6
5.51%
27.48%
7
Very Likely 7
3.68%
47.87%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Unlikely 1
173
26.49%
4
0.52%
2
2
113
17.30%
7
0.90%
3
3
109
16.69%
10
1.29%
4
Neutral4
138
21.13%
49
6.32%
5
5
60
9.19%
121
15.61%
6
6
36
5.51%
213
27.48%
7
Very Likely 7
24
3.68%
371
47.87%
Total
653
100%
775
100%
Please rate the IMPORTANCE of each of the following services provided by Company/Brand.
Overall Matrix Scorecard
Question
Count
Score
Not at all Important 1
2
3
Neutral4
5
6
Very Important 7
1.
Service Item #1 (i.e. Timeliness of Delivery)
2038
3.777
17.47%
13.25%
13.79%
22.23%
10.99%
7.46%
14.82%
2.
Service Item #2 (i.e. Customer Service)
1850
4.011
10.38%
13.19%
15.84%
24.54%
12.59%
8.49%
14.97%
3.
Service Item #3 (i.e. Merchandise Options)
1793
4.017
9.43%
11.10%
16.40%
27.50%
14.61%
8.92%
12.05%
4.
Service Item #3 (i.e. Any Other Services)
1783
4.052
9.76%
10.60%
14.53%
29.22%
13.85%
9.81%
12.23%
Average
3.964
Grouping Analysis
Question
Dissatisfied Customers
Satisfied Customers
1
Service Item #1 (i.e. Timeliness of Delivery)
331
2.511
440
5.284
2
Service Item #2 (i.e. Customer Service)
304
2.773
421
5.420
3
Service Item #3 (i.e. Merchandise Options)
294
2.888
415
5.280
4
Service Item #3 (i.e. Any Other Services)
292
2.932
410
5.220
Average
2.776
5.301
Please rate your SATISFACTION with each of the following services provided by Company/Brand:
Overall Matrix Scorecard
Question
Count
Score
Very Dissatisfied 1
2
3
Neutral4
5
6
Very Satisfied 7
1.
Service Item #1 (i.e. Timeliness of Delivery)
1973
3.790
14.39%
13.68%
13.99%
25.80%
12.21%
8.41%
11.51%
2.
Service Item #2 (i.e. Customer Service)
1804
3.988
9.20%
13.69%
15.19%
26.66%
13.36%
10.03%
11.86%
3.
Service Item #3 (i.e. Merchandise Options)
1738
4.071
8.23%
10.53%
16.11%
28.54%
15.25%
10.30%
11.05%
4.
Service Item #3 (i.e. Any Other Services)
1720
4.134
9.77%
9.19%
13.02%
30.17%
14.19%
11.10%
12.56%
Average
3.996
Grouping Analysis
Question
Dissatisfied Customers
Satisfied Customers
1
Service Item #1 (i.e. Timeliness of Delivery)
343
2.539
429
5.266
2
Service Item #2 (i.e. Customer Service)
299
2.796
405
5.449
3
Service Item #3 (i.e. Merchandise Options)
281
2.929
401
5.387
4
Service Item #3 (i.e. Any Other Services)
279
3.061
392
5.444
Average
2.831
5.386
X
Close
Close
Close