Survey Report : Satisfaction
Survey Statistics
Dissatisfied Customers
Satisfied Customers
Viewed
76529
Started
49089
956
895
Completed
32618
666
647
Completion Rate
66.45%
69.67%
72.29%
Drop Outs (After Starting)
16471
290
248
Average time taken to complete survey : 2 minute(s)
Overall, how satisfied are you with Company/Brand?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Dissatisfied 1
58.47%
0.00%
2
2
41.53%
0.00%
3
3
0.00%
0.00%
4
Neutral4
0.00%
0.00%
5
5
0.00%
0.00%
6
6
0.00%
40.67%
7
Very Satisfied 7
0.00%
59.33%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Dissatisfied 1
559
58.47%
0
0.00%
2
2
397
41.53%
0
0.00%
3
3
0
0.00%
0
0.00%
4
Neutral4
0
0.00%
0
0.00%
5
5
0
0.00%
0
0.00%
6
6
0
0.00%
364
40.67%
7
Very Satisfied 7
0
0.00%
531
59.33%
Total
956
100%
895
100%
How likely is it that you use Company/Brand again in the future?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Unlikely 1
28.09%
0.51%
2
2
26.93%
1.01%
3
3
21.40%
1.89%
4
Neutral4
16.30%
6.06%
5
5
3.78%
16.67%
6
6
1.46%
25.38%
7
Very Likely 7
2.04%
48.48%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Unlikely 1
193
28.09%
4
0.51%
2
2
185
26.93%
8
1.01%
3
3
147
21.40%
15
1.89%
4
Neutral4
112
16.30%
48
6.06%
5
5
26
3.78%
132
16.67%
6
6
10
1.46%
201
25.38%
7
Very Likely 7
14
2.04%
384
48.48%
Total
687
100%
792
100%
How likely would you be to recommend Company/Brand to your friends or colleagues?
Grouping / Segmentation Analysis - Charts & Graphs
Answer
20%
40%
60%
80%
100%
1
Very Unlikely 1
26.01%
0.51%
2
2
17.34%
0.89%
3
3
16.89%
1.27%
4
Neutral4
21.38%
6.23%
5
5
9.42%
15.63%
6
6
5.38%
27.32%
7
Very Likely 7
3.59%
48.16%
Dissatisfied Customers
Satisfied Customers
Data Table
Answer
Dissatisfied Customers
Satisfied Customers
1
Very Unlikely 1
174
26.01%
4
0.51%
2
2
116
17.34%
7
0.89%
3
3
113
16.89%
10
1.27%
4
Neutral4
143
21.38%
49
6.23%
5
5
63
9.42%
123
15.63%
6
6
36
5.38%
215
27.32%
7
Very Likely 7
24
3.59%
379
48.16%
Total
669
100%
787
100%
Please rate the IMPORTANCE of each of the following services provided by Company/Brand.
Overall Matrix Scorecard
Question
Count
Score
Not at all Important 1
2
3
Neutral4
5
6
Very Important 7
1.
Service Item #1 (i.e. Timeliness of Delivery)
2064
3.781
17.44%
13.18%
13.66%
22.48%
10.90%
7.46%
14.87%
2.
Service Item #2 (i.e. Customer Service)
1874
4.012
10.30%
13.23%
15.90%
24.60%
12.49%
8.48%
14.99%
3.
Service Item #3 (i.e. Merchandise Options)
1817
4.021
9.30%
11.06%
16.46%
27.68%
14.53%
8.86%
12.11%
4.
Service Item #3 (i.e. Any Other Services)
1808
4.054
9.73%
10.62%
14.38%
29.48%
13.66%
9.85%
12.28%
Average
3.967
Grouping Analysis
Question
Dissatisfied Customers
Satisfied Customers
1
Service Item #1 (i.e. Timeliness of Delivery)
342
2.547
444
5.297
2
Service Item #2 (i.e. Customer Service)
314
2.787
425
5.431
3
Service Item #3 (i.e. Merchandise Options)
304
2.928
419
5.289
4
Service Item #3 (i.e. Any Other Services)
301
2.960
414
5.232
Average
2.805
5.312
Please rate your SATISFACTION with each of the following services provided by Company/Brand:
Overall Matrix Scorecard
Question
Count
Score
Very Dissatisfied 1
2
3
Neutral4
5
6
Very Satisfied 7
1.
Service Item #1 (i.e. Timeliness of Delivery)
1995
3.802
14.24%
13.58%
13.93%
25.91%
12.23%
8.52%
11.58%
2.
Service Item #2 (i.e. Customer Service)
1827
3.993
9.09%
13.79%
15.00%
26.82%
13.41%
9.96%
11.93%
3.
Service Item #3 (i.e. Merchandise Options)
1761
4.080
8.12%
10.51%
16.01%
28.68%
15.11%
10.45%
11.13%
4.
Service Item #3 (i.e. Any Other Services)
1744
4.138
9.69%
9.29%
12.90%
30.22%
14.16%
11.01%
12.73%
Average
4.003
Grouping Analysis
Question
Dissatisfied Customers
Satisfied Customers
1
Service Item #1 (i.e. Timeliness of Delivery)
351
2.595
433
5.273
2
Service Item #2 (i.e. Customer Service)
308
2.844
409
5.457
3
Service Item #3 (i.e. Merchandise Options)
291
2.997
405
5.393
4
Service Item #3 (i.e. Any Other Services)
290
3.097
396
5.452
Average
2.883
5.394
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