QuestionPro Survey

When navigating to the CashNetUSA site, did you notice the website was redesigned?

Yes

No

Before logging into your account, were you informed that a new website redesign was coming soon? (either through email or by looking on our previous website)

Yes

No

Not sure

Which of the following actions were you performing when you saw the redesigned CashNetUSA site:

Applying for new loan

Requesting extension

Checking loan status

Changing account information

Other

When you were performing the action above, was it:

Easier than the previous website

Same as the previous website

More difficult than the previous website

If you chose "more difficult than the previous website" as your answer for the above question, please explain:

Compared to the old website do you think this site looks:

Better

Same

Worse

Other

On a scale of 1-5 with 5 being the easiest, how would you rate the ease of navigating the website and getting to the information you want?

How would you rate our site compared to other payday loan sites you have used or visited?

Better

Same

Worse

Other

How would you rate our site compared to other FINANCIAL INSTITUTIONS' websites you have used?

Better

Same

Worse

Other

If you could change anything on the website what would it be and why?