QuestionPro Survey - Gavilan 01

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In order to improve our facilities and services for your next visit to the Casa del Gavilan, please take a few moments to tell us about your recent visit. Thank you for visiting the Casa del Gavilan. We hope to see you again soon.

-the owners and staff of the Casa del Gavilan

	Excellent	Good	Average	Below average	Poor	Not applicable
Overall, how would you rate our staff's hospitality? (Friendliness, courtesy, responsiveness)

Cleanliness of Guest Room

Cleanliness of Guest Bathroom

Housekeeping Services

Availability of hot water for shower

Sufficient water pressure for shower

Taste of tap water

Quality of breakfast

Amount of breakfast

Interior Decor - artwork and furnishings

General appearance of the building, courtyard, and grounds

Overall, how would you rate the Casa's common rooms (Living room, Library, and Dining Room)?

Overall, how would you rate the comfort of your guest room?

Overall, how would you rate the Casa's ability to provide a relaxing atmosphere?

While you were in your guest room, did outside noises disturb your stay?

Loud noises from adjoining guest room door - very disturbing

Occasional noises from adjoining guest room door - not very disturbing

Loud noises from sunporch or courtyard - very disturbing

Occasional noises sunporch or courtyard - not very disturbing

No disturbing outside noise

Other

What brings you to the Casa del Gavilan

Sightseeing/Recreation in the Cimarron area

Primarily to visit the Casa del Gavilan

For business in the area

For business at Philmont

To visit, drop off, or pick up a Philmont Staff Member

To visit, drop off, or pick up a scout or adult for a Philmont Trek

To participate in adult Philmont Training Center program

Other

Where did you hear about the Casa del Gavilan

I am a previous guest of the Casa del Gavilan

Recommendation from a friend who previously stayed at the Casa del Gavilan

From information package provided by the Cimarron Chamber of Commerce

From information package provided by Philmont Scout Ranch

From a brochure

Suggested by Cimarron Information Center

Suggested by Cimarron merchant or resident

Suggested by Philmont staff member

Noticed the sign in Cimarron

Noticed the sign in front of the Casa

From American Automobile Association tour book

From New Mexico Bed and Breakfast Association ad or brochure

Other

Did the Casa del Gavilan meet your expectations?

The Casa exceeded my expectations

The Casa adequately met my expectations

The Casa did not meet my expectations

Comments

In which areas would you like to see improvements?

Improve driveway to Casa

General exterior appearance of the Casa

General interior appearance of the guest room

General interior appearance of the common rooms

Courtyard appearance and/or landscaping and flowers

Interior decor

Exterior landscaping

Activities for children

Outdoor furniture for courtyard and patios

Less noise in guest room from adjoining room door

Less noise in guest room from sunporch

Other

Would you be interested in any of the following?

Telephone in guest room

Television in guest room

Television in a common room

Library of movies to watch on television

Guest room/suite with cooking facilities for $200/night

Private cabin with kitchen away from the main house for $200/night

Private cabin with kitchen away from the main house for $800/week

Driving tour directions to area attractions and activities such as hiking, sightseeing, picnicing, etc.

Comments or other suggestions?

Do you feel the room rates for the Casa del Gavilan are reasonable?

Very reasonable

Somewhat reasonable

Reasonable

Somewhat high

Very high

Comments

Additional Comments

Name (Optional)

Address (Optional)

Email Address (Optional)

Guest Room

Date of Visit (Optional)

Have you been to the Casa del Gavilan prior to this visit?

Please contact info@casadelgavilan.com if you have any questions regarding this survey.

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