| QuestionPro Survey

In order to improve our facilities and services for your next visit to the Casa del Gavilan, please take a few moments to tell us about your recent visit. Thank you for visiting the Casa del Gavilan. We hope to see you again soon.

-the owners and staff of the Casa del Gavilan

	Excellent	Good	Average	Below average	Poor	Not applicable
Overall, how would you rate our staff's hospitality? (Friendliness, courtesy, responsiveness)

Cleanliness of Guest Room

Cleanliness of Guest Bathroom

Housekeeping Services

Availability of hot water for shower

Sufficient water pressure for shower

Taste of tap water

Quality of breakfast

Amount of breakfast

Interior Decor - artwork and furnishings

General appearance of the building, courtyard, and grounds

Overall, how would you rate the Casa's common rooms (Living room, Library, and Dining Room)?

Overall, how would you rate the comfort of your guest room?

Overall, how would you rate the Casa's ability to provide a relaxing atmosphere?

While you were in your guest room, did outside noises disturb your stay?

Loud noises from adjoining guest room door - very disturbing

Occasional noises from adjoining guest room door - not very disturbing

Loud noises from sunporch or courtyard - very disturbing

Occasional noises sunporch or courtyard - not very disturbing

No disturbing outside noise

Other

What brings you to the Casa del Gavilan

Sightseeing/Recreation in the Cimarron area

Primarily to visit the Casa del Gavilan

For business in the area

For business at Philmont

To visit, drop off, or pick up a Philmont Staff Member

To visit, drop off, or pick up a scout or adult for a Philmont Trek

To participate in adult Philmont Training Center program

Other

Where did you hear about the Casa del Gavilan

Did the Casa del Gavilan meet your expectations?

The Casa exceeded my expectations

The Casa adequately met my expectations

The Casa did not meet my expectations

Comments

In which areas would you like to see improvements?

Would you be interested in any of the following?

Telephone in guest room

Television in guest room

Television in a common room

Library of movies to watch on television

Guest room/suite with cooking facilities for $200/night

Private cabin with kitchen away from the main house for $200/night

Private cabin with kitchen away from the main house for $800/week

Driving tour directions to area attractions and activities such as hiking, sightseeing, picnicing, etc.

Comments or other suggestions?

Do you feel the room rates for the Casa del Gavilan are reasonable?

Additional Comments

Name (Optional)

Address (Optional)

Email Address (Optional)

Guest Room

Date of Visit (Optional)

Have you been to the Casa del Gavilan prior to this visit?