7%
 
Dear Customer:

The Quality Department at IAP is firmly committed and dedicated to providing our customers with exceptional customer service. Your participation in this survey is completely voluntary, however in our efforts to better serve you, please provide us with your contact information, including your email address if applicable; this is so that we may respond personally to your concerns and provide you with our follow up resolution and after action review. Your survey responses will be strictly confidential and the data collected from this questionnaire will be used to determine how we may better meet your needs. Your feedback is important to us, and we’d like to report back to you to let you know how your comments and suggestions improve our services to you. As our Quality Policy reads “We, Individually and as a Team Will Deliver Products and Services That Consistently Conform To Our Customers’ Requirements and Exceed Their Increasing Expectations” – we do not take this statement lightly and are deeply committed to your complete satisfaction. Thank you for your cooperation and participation in our customer service survey.

Please start the survey now by clicking on the Continue button below.

Regards,
Jenna E. Eckert
Quality Manager
 
Please contact kathleen.e.trevathan@iapws.com if you have any questions regarding this survey.