Customer Satisfaction In Online Buying

Hello:

I have developed this questionnaire to support the primary research work of my MSc International Marketing dissertation report titled "Online Travel Purchase: Study of customer satisfaction through their buying process" at the University of Strathclyde, Glasgow. I thank you for taking out time to fill this questionnaire and your candid response to the questions will be greatly appreciated. This questionnaire will take approximately five minutes to complete. In this 'survey questionnaire' a widely used term "travel product/service" means - air tickets, hotel booking, rent a car - separately or in the form of a complete package,may be bought for official, personal or leisure/holiday purpose. Thank you.

Please contact [email protected] if you have any questions regarding this survey.