QuestionPro Survey

What is your age group and gender?

~20

21~30

31~40

41~50

51~

Male

Female

Which of the following pay schemes do you currently use?

Pay-As-You-Go

Contract

Where did you buy your current mobile phone(s)?

Directly from mobile operator

Third-party retail shop (Carphone Warehouse, etc...)

Internet retailer (Amazon, etc...)

Second-hand auction sites (eBay...)

Other

If you have changed your handset in the past two years, what was the reason?

Free upgrade offered as incentive for contract renewal

Desire for newer model/features

Damaged/non-functional/lost/stolen phone, insurance replacement

Damaged/non-functional/lost/stolen phone, non-insured replacement

Other

Are you aware of any mobile phone recycling programme?
If yes, how did you first hear about it?

Yes

No

News

Advertisement (TV, newspaper, radio, internet...)

Environmental campaign

Mobile network provider

Friend or family

Have you ever sent back an unused phone for recycling? If yes, please rate how easy was the process.

Which of the following reasons would entice you to give back your unused phone?
1=lowest, 5=highest

You may tick multiple answers

Which of the following take-back schemes would you prefer?

School collection points

Mobile phone retailer/provider's collection points

Freepost direct mail-in

Megastore chain collection drop boxes

Other

Would you ever consider purchasing a refurbished phone?
If yes, how much would you be willing to pay for it?

Yes

No

Up to 80% of original cost

Up to 50% of original cost

Less than 50% of original cost

Other

Which of the following refurbished electronic devices would you be interested in?
Please rank desirability (1=lowest, 5=highest)