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Standard Question Types
Wizard based survey creation for easy control of all question and answer options. Virtually every question type is supported. If you don't see the question type you need, let us know.
License
Free License
Multiple Choice
Radio Buttons, Check boxes, Drop Downs and Select Lists.
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Multiple Choice Single Answer
Choose one answer. (Radio Button)
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Multiple Choice Multiple Answer
Check all that apply. (Checkbox)
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Multiple Choice Multiple Answer with Validation
Choose exactly X of Y answers with validation. Choose as many as X of Y answers.
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Open Ended Text
Text boxes, Numeric Validation and Email validation.
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Essay Open Ended
Unlimited length essay responses. Customizable height and width.
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Contact Information (Open Ended Text)
Consolidated contact information collection via single question.
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Likert Scale
Strongly Agree...Neutral...Strongly Disagree
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Semantic Differential
Horizontal scale ratings.
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Constant Sum
Distribute values over answer choices summing to 100 with validation.
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Rank Order
Rank answer choices with validation.
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Multiple Choice Matrix
Multiple questions, Single or multiple choice answer tables or spreadsheets.
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Date/Time
Validated Date/Time questions.
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Search and Replace
Search and Replace text within the survey. Useful with Survey Templates.
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Automatic Question Numbering
Automatic Question Numbering (including sub-section numbering) for Matrix style questions.
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Survey Template Library
Access to hundreds of industry standard survey templates.
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Copy Surveys / Questions
Copy entire surveys as well as individual questions for reuse.
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Personal Survey Question Library
Create a library of frequently used questions to include in future surveys.
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Copy questions from/to surveys
Copy questions and scales between surveys. Create your own "Question Bank" and reuse survey sections.
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Folders / Categorization
Surveys can be categorized into Folders. Here you can create New Folders, Delete Folders, Move Surveys within the Folders and Set Permissions for the Folders.
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Side-By-Side Matrix
Use Side-By-Side Matrix for gathering information on different dimensions for the same attributes.
Upload/Attach File Question
Allow users to upload/attach files on the Survey.
Dynamic Lookup Table
Create dynamic "Parent-Child" relationships (Eg. State->County, or Division->Dept.)
Reference Data (ZipCodes/Postal Codes)
Allow users to validate data against standardized databases like Zip Codes, Canadian Postal Codes etc.


Advanced Questions / Survey Logic
Advanced survey logic gives you the ability to customize the path your respondents take through your survey. You can skip entire sections based on how your respondents answer. Quotas are also supported to ensure a balanced sample. If you don't see the exact survey logic you need, let us know.
License
Free License
Validation
Validation for required responses.
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Branching
Sophisticated multi-level branching and survey paging. Includes branching to the end of the survey.
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Quota Management
Allow only X answers to a question with branching.
Extraction Questions
Dynamic questions based on answers to previous questions.
Text Piping
Dynamically replace question/answer text. Answer to question, answer to answer, question to question, question to answer.
Extraction with Text Piping and Looping
Dynamically present a series of customized questions based on answers to previous questions.
Randomization of Questions
Randomize the presentation of questions. Randomly display only one question.
Randomization of Answers
Randomize answers choices to prevent bias.
Automatic Redirect
Once your survey is complete, respondents will be directed to the page of your choice.
Survey Panel Integration
Branch to survey complete, terminate survey, and over quota.
Survey Chaining
Use branching to chain surveys from one survey to another.
Compound Branching
Create branching logic that is controlled by the answers to more than one question.
Delayed Branching
Create branching logic that executes at any point in the survey.
Show or Hide Questions
Show or hide a survey question based on single or compound logic.
Show or Hide Answer Options
Show or hide an answer in a survey question based on single or compound logic.


Survey Design/Formatting
Surveys appear as any web page would to your respondents. Company logos, graphics and product concept images can be added anywhere in the survey.
License
Free License
Page Breaks
Add page breaks after each section of the survey.
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Headers and Footers
Customizable survey Headers and Footers. Add HTML and logos into the header and footer of the survey.
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Thank You Page
Customizable Thank You page.
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Buttons
Customizable buttons for submit and continue.
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Back Button
Display 'Back' button on the survey allowing respondents to go back to the previous page to edite/review response.
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Exit Survey Button
Display 'Exit' button on the survey allowing respondents to exit/close survey instantly.
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Survey Progress Bar
Select the location of your survey progress bar. None is an option.
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Graphics
Complete branding of your survey. Insert JPG and GIF files, including your company's logo.
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Unlimited Responses
Each survey can contain an unlimited number of responses.
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Simple Survey Link (short URL)
Create a simple easily remembered link to your survey (e.g. http://election2007.questionpro.com).
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Unlimited Surveys
Each user can create an unlimited number of surveys. Free licenses are limited to 1 survey.
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Unlimited Questions
Each survey can contain an unlimited number of questions. Free licenses are limited to 10 questions per survey.
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Multimedia Support
Insert music and movie clips, including flash, avi, mp3, quicktime etc.
Multi-lingual
Support for creating surveys in all languages, including double byte character-sets (Chinese/Japanese etc.) and Right-To-Left languages like Arabic and Hebrew.
Customized Thank You Page - Forward To A Friend
One way to increase response rates to your surveys is to enable your surveys with Viral Marketing or as we call it Recursive Invitations. The Recursive Invitation process allows end-users (respondents) to invite other users to take the surveys.
Customized Thank You Page - Spotlight Report
Spotlight Report allows you to share the results of your survey in a very unique way with all the users who took your survey. The Spotlight Report allows your respondents to visually see how their responses compared to the overall survey responses.
Customized Thank You Page - Review/Print
The Review/Print option allows respondents to Review/Print their survey response after taking the survey.
SSL Option
Enable SSL security on the Survey for completely secure data transfer.


Email / Address Book
A web link is automatically generated when you create your survey. You can use this link to publish your survey via email or your website. The Address Book provides emailing services for matching responses with email addresses, tracking survey views and completes and sending reminder emails.
License
Free License
Email Your Survey
Send a link to your survey via email.
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Send an HTML email
Customize the Survey Invitation Email using HTML.
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Mass Emails
Upload your email distribution list and send personalized emails to each of your respondents.
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Track Responses
Track who has completed the survey and who has viewed the survey.
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Send Reminder Emails
Send reminder emails to those who have not completed the survey.
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Send Thank You Emails
Send automatic Thank You emails to respondents who complete the survey.
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Other Ways to Announce
License
Free License
Website Link
Post the survey on your website.
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Paper Surveys
Print your survey from MS Word or Adobe Acrobat.
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Website Pop-up Surveys
Trigger pop-up surveys on your website.
Pop-ups - Every N Visitors
Trigger pop-up surveys to every N visitors at your site.
Pop-ups - Unique Visitors
Trigger pop-up surveys only to visitors who have not already taken the survey.


Collecting Response Data
Surveys are hosted on our servers. Responses are automatically collected and stored on our databases. The responses are available via the same administrative account where you created your survey.
License
Free License
Responses
Survey responses are collected 24 x 7 automatically and viewable in real time.
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Making Survey Changes
Survey changes can be made while your data collection is in progress.
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Email Yourself Responses
Automatically have survey responses emailed to you as they are collected.
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Capture Email Addresses and External Data
Capture email addresses or external reference ID's automatically for linking with existing databases.
Save and Continue
Allow respondents to save results and continue the survey later.


Survey Security
Surveys can be password protected and you may also prevent multiple submissions from the same respondent.
License
Free License
Enable / Disable Survey
Survey activation/deactivation to terminate data collection.
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Ballot Box Stuffing
Prevent multiple submissions from the same respondent.
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Password Protected Surveys
Enable a password to access the survey.
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Unique Password per Respondent for Surveys
Assign unique password to respondents for enhanced survey security.
Respondent Anonymity Assurance
Guarantee to survey researchers to protect the privacy and confidentiality of the respondents. The Respondent Anonymity Assurance (RAA) asserts that once it is enabled on a survey, although computer generated identification numbers for individuals will be generated, the survey researcher will not have access to both the respondent's email address as well as the response data at the same time.


Online Reports / Real-Time Data
License
Free License
Charts
Line charts are created automatically in real-time while responses are collected.
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Summary Results
All of your survey results displayed on one page.
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Share Results
Make your results public via a web link with optional password protection.
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Basic Frequency Calculations
Multiple choice calculations are included in summary and individual question results.
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Response Editor
View individual responses and delete any invalid responses.
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MS Excel Export
MS Excel data export contains email address book stats, raw response data and basic frequency reports.
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Raw Data Export
Comma Separated File (CSV) file export
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Response Based Grouping Analysis
Create reports based on how groups of respondents answered to questions.
Time Based Grouping Analysis
Create reports based on time. Useful for Creating Weekly/Monthly/Quarterly Reports
System Variable Based Grouping Analysis
Create reports based on Email Lists/Custom Variables. Very useful for creating meaningful segments of data for Reporting.
MS PowerPoint Export
MS PowerPoint export contains Reports with neatly formatted Graphs/Charts and basic frequency reports.
SPSS Integration
Create SPSS Command files and direct import data into SPSS
Multiple Criteria Segmentation and Analysis
Multiple criteria segmentation is a mechanism to allow for data segments across multiple questions. For example, you could create a data-segment where Gender = Male OR AGE > 25 etc.


Data Integration
License
Free License
Online Address Book
Online Address Book for address import, mailout and tracking of respondents.
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Mail Merge
Seamless e-mail integration with company databases.
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Custom/External Variable Capture
Transparent support for respondent ID sharing and tracking inbound to survey.
Track Respondent ID
Transparent support for respondent ID tracking and transfer to secondary survey or database.
ID Cross-reference
Customer ID import and export for respondent tracking and for followup survey mailout.


Crosstab / Segmentation and Banner Tables
License
Free License
Crosstab
A crosstab is the cross referencing or comparison of two questions to determine how they are interrelated. A crosstab gets its name from the layout of variable definitions into rows and columns.
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Geocoding Survey Responses
Each response is coded with the respondent's location based on an IP address mapping.
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Trend Analysis
The Trend Analysis module allows you to plot aggregated response data over time. Analyzing trends is useful in detecting patterns in survey responses that could lead to future quality problems, and in forecasting future demand periods.
Grouping Analysis
Grouping analysis gives you the ability to segment your data for analysis based on one or more survey responses. Enabling filters on your data offers the capability to analyze data based on gender or age for example.
Banner Tables (Tabs)
Banner tables allow you to visualize and view your data relative to a single question. For example, if in your survey, one of the questions is "Where are you from?" - You can see how different users responded to all the questions in your survey, based on that question.
TURF Analysis
Total Unduplicated Reach and Frequency Analysis is used to identify a subset of items that, when taken together, maximizes the net level of consumer interest in a superset of choices. Example: you've just tested consumer interest in 10 proposed new ice cream flavors but marketing constraints only allow you to introduce three flavors. TURF can identify the three flavors that, taken together, generate the highest net level of interest for the total line.
Survey Analyzer / Dropout Analysis
With the Dropout Analysis option, you can dive into your drop-out rates (users not completing the survey.) The dropout analysis takes a look at all the users who have not completed the survey and gives you a snapshot view of where they "dropped out" ie. the last question they completed successfully.
GAP Analysis
Fundamentally Gap Analysis is a very simple concept. For each attribute, the difference between the expectation and delivery is measured and sorted from highest to lowest. It effectively highlights the attributes you need to focus on.


Data and System Integration Tools
License
Free License
Report / Data Scheduler
The Report Scheduler is a recurring and automated interface to automatically email reports on a periodic basis. Typically this is used in a long running survey (transactional surveys) where you have a continuous data collection stream.
FTP Data Upload
The Automated FTP Upload option allows you to receive periodic "data dumps" or reports that QuestionPro generates for any of your surveys to be uploaded to an FTP Server of your choice.
Email Action Alerts
Action Alerts enable you to be notified immediately when someone answers in a particular way to your questions in your survey. For example, if you had a "Satisfaction" question and you would like send out an email to your Customer Service Manager, every time someone chooses a low satisfaction score you could use the Decision Support System to do this.
External Data Import
Import data already collected (via other means) into the system for TURF Analysis.
RSS Feed
RSS Feed of the Real-Time Summary report available for integration with your website.


Salesforce AppExchange Data Integration
License
Free License
Salesforce.com Integration
Automatically send your survey to your Salesforce.com database.
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Multi-User Collaboration Tools
License
Free License
Multi-User Accounts
Users operating under one organization can share surveys with other users in their organization. Each survey can be optionally shared to other user accounts with view, copy, or edit permissions.
Library Accounts
Library accounts allow an organization to create a standard collection of surveys that are available to their organization as templates. Users in the organization can copy these surveys to their own administrative account to conduct their own studies.
Customized Organization Stylesheet - Look And Feel Customization
If you are part of a Multi-User License, you can setup a single look and feel (stylesheet) that all users within your organization can use.



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