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Spotlight Reporting

Spotlight Reporting

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Industry

Position

A. Defining and Positioning the Business

	1	2	3	4	5	6	7	8	9	10	N/A
Customers targeted by my organization are clearly defined in terms of whom we do and whom we do not seek to serve.	1	2	3	4	5	6	7	8	9	10	N/A

The needs of targeted customers are defined in terms of results produced for customers rather than the products or services we provide to them.	1	2	3	4	5	6	7	8	9	10	N/A

People in my organization, from leadership to frontline management, understand how we propose to meet the needs of targeted customers.	1	2	3	4	5	6	7	8	9	10	N/A

Leadership has clearly positioned the organization to meet each of the needs of targeted customers better than competitors.	1	2	3	4	5	6	7	8	9	10	N/A

The results and process quality that my organization seeks to deliver are clearly communicated to customers in ways that differentiate it from competitors.	1	2	3	4	5	6	7	8	9	10	N/A

My organization has identified core values that are central to our operating strategy.	1	2	3	4	5	6	7	8	9	10	N/A

My organization's operating strategy enables us deliver superior value to customers while optimizing operating costs.	1	2	3	4	5	6	7	8	9	10	N/A

Measures of performance include non-financial elements, such as employee satisfaction and commitment and customer satisfaction and commitment.	1	2	3	4	5	6	7	8	9	10	N/A

People in my organization are rewarded on the basis of how they perform on both non-financial elements as well as financial measures.	1	2	3	4	5	6	7	8	9	10	N/A

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