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Insight Community Tips: People Respond to Incentives

Insight Community Tips It’s a well-known economic principle that people respond to incentives. In fact, if you’ve ever read one of the Freakonomics books or listened to the podcast, you’ll know that this theme comes…

Why Should I Use Customer Experience Management Software?

Customer Experience Management Software If you are one of those asking this question about Customer Experience Management Software, then just for a heads-up – we have entered “the customers’ era” – an age where the focus…