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Why would you need to create a specific company customer survey? If you own a business or are employed in some kind of management position, there's a huge advantage to knowing how your customers feel about your company. Having your customers take surveys that relate to their experiences is crucial for determining which areas of your company might need focus. QuestionPro makes it very easy to create surveys for you customers by giving you a wide range of creation and distribution options. For more information on the importance of conducting a company customer survey, check out this Research Access article. When you sign up for QuestionPro, you have three different ways to begin you survey creation:

1. You can choose from a variety of surveys from the template library;
2. Start from a blank template;
3. You can also upload a survey that you've already created.

In addition, if you happen to be working on a tablet or smartphone, you can still create and distribute your surveys, for the QuestionPro interface is optimized for mobile devices.

Different Ways to Create A Company Customer Survey

Once your account in QuestionPro has been created, you have three different ways to create a survey.

1. Picking a survey template: QuestionPro has a huge template library, with over 50 surveys relating to customer service and satisfaction. These are great for generating ideas or choosing one and customizing it to fit your needs. You can check out the library and pick a company customer survey to use!
2. Uploading Your Own: If there's a survey that you've already created and would like to use, you can easily import it into the QuestionPro editor.

3. Starting Blank: If you would just like to begin your survey using a blank template, QuestionPro's intuitive interface offers a wide range of question types to use, as well as certain customization options to choose from.

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Areas Discussed On A Typical Company Customer Survey

When Your Customer Surveys Your Company
Retail Store Evaluation

If you own a brick and mortar store, you'll want to send out a survey and discover how your customers feel about its location, parking, design, layout and overall ambience.

Company Customer Survey With QuestionPro
Product Or Service Evaluation

One of the biggest surveys you can conduct relate to the actual product or service you offer. How was the customer's experience? What did they like about it? What didn't they like? Would they consider a second purchase?

Customer Service
Customer Service Assessment

When a customer has an issue and needs help, what's the process like

Customers Rate Their Experience
Purchase Experience

What motivated the buyer to purchase your product? Was it the price? Convenience factor? Reviews on a particular website? Knowing this information is great so you can replicate it to other products.

Creating A Company Customer Survey

When you choose QuestionPro you can create and deliver surveys quickly and effectively. For a quick jumpstart, we've included a video to show you the steps. To get started with QuestionPro:

Step 1: Create a free account;
Step 2: Once logged in, pick "Create A Survey";
Step 3: Choose your preferred method of survey creation. Whether it be picking a template to edit and customize, uploading a survey that you've already created, or starting from a blank template, you're sure to find an effective way to create the survey you need, in addition to having many options for distribution.

Getting Started in QuestionPro

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Using A Company Customer Survey - Things To Remember

QuestionPro makes it easy for you to create and deliver your customer feedback surveys. The sooner you can start collecting information about your business, the sooner you can start implementing changes that will lead to more repeat customers. If you're looking at other survey creators, you should keep the following questions in mind:

Creation

When it comes to signing up, how quick and easy is it? Are you able to do so in a matter of seconds using your email address? Once your all logged in, what's the process for creating a survey? Do you have multiple methods for starting, such as importing a survey that you've already made, or starting from a blank template and choosing your question types of order as you go? What if you need to brainstorm some ideas? Is there a template library for you to choose from a variety of surveys, including those relating to customer service and satisfaction? Are you able to customize any one of these surveys to fit the style you're looking for?

With QuestionPro, all of these features are available and much more!

Delivery       

When you're done creating the survey you need, what sort of options do you have for distributing it? If you have a list of email addresses that belong to your respondents, can you quickly import them into a list that you can easily manage? If you need to generate a QR code to put on products or receipts, does the provider allow you to generate one from within the creation interface? If you need your social media respondents to be your survey participants, can you easily post to your channels for all to see? What if you don't have any respondents and need to purchase a sample of participants with specific demographics such as age and location? Can you do that?

When you choose QuestionPro, you can do all of the above, plus more.

Reporting

When you start to collect responses, what kind of analysis and reporting are you able to do? Do you have data visualization tools you can use to create infographics or word clouds? In terms of analysis, can you perform trend or TURF analysis, in addition to exporting your results for further, more in-depth analysis in programs like Excel or SPSS? What if you simply need your data backed up to various cloud services like DropBox or Google Docs. You can do everything mentioned above with QuestionPro, plus more!

Creation

When it comes to signing up, how quick and easy is it? Are you able to do so in a matter of seconds using your email address? Once your all logged in, what's the process for creating a survey? Do you have multiple methods for starting, such as importing a survey that you've already made, or starting from a blank template and choosing your question types of order as you go? What if you need to brainstorm some ideas? Is there a template library for you to choose from a variety of surveys, including those relating to customer service and satisfaction? Are you able to customize any one of these surveys to fit the style you're looking for?

With QuestionPro, all of these features are available and much more!

Delivery       

When you're done creating the survey you need, what sort of options do you have for distributing it? If you have a list of email addresses that belong to your respondents, can you quickly import them into a list that you can easily manage? If you need to generate a QR code to put on products or receipts, does the provider allow you to generate one from within the creation interface? If you need your social media respondents to be your survey participants, can you easily post to your channels for all to see? What if you don't have any respondents and need to purchase a sample of participants with specific demographics such as age and location? Can you do that?

When you choose QuestionPro, you can do all of the above, plus more.

Reporting

When you start to collect responses, what kind of analysis and reporting are you able to do? Do you have data visualization tools you can use to create infographics or word clouds? In terms of analysis, can you perform trend or TURF analysis, in addition to exporting your results for further, more in-depth analysis in programs like Excel or SPSS? What if you simply need your data backed up to various cloud services like DropBox or Google Docs. You can do everything mentioned above with QuestionPro, plus more!

Having Your Customer Surveys Determine Your Goals - The QuestionPro Process

Customer Survey Creation
Creation

When you sign up with QuestionPro, you can have your own, free account created in a matter of seconds. Once you're logged on, you can choose how you'd like to create your survey, either by picking a template from the QuestionPro library, uploading questions of a complete survey that you've already created, or starting off from a blank template. You have many options for rearranging questions, adding branching logic in addition to changing the look and feel of your survey.

Delivery Of Your Survey
Collection

When it comes time to send your survey out, you can choose many ways to deliver it. If you want your social media connections to be your participants, with just a couple of clicks you can have your survey posted to your social media walls for all of them to see. You can also generate a QR code to put on items like receipts to have your customers take a survey directly from there. With the custom HTML text that's provided, you can easily embed it to your website or blog.

Analysis of Reports
Analyzing

You've sent your survey out and now it's time to see some results. You can view, in real time, the status of your survey, including how many people have viewed your survey, how many have participated, and the number that actually completed it, including the average time it took them to complete. For analysis, you can create pivot tables and perform analysis such as trend or TURF. If you need something a little more complex, you can export your results and use a program such as Excel or SPSS.

Use QuestionPro For Your Company Customer Survey Needs

Create A Company Customer Survey With QuestionPro