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Customer satisfaction questionnaires with QuestionPro!

A Customer Satisfaction Questionnaire is just one of many types of different surveys you can create using the QuestionPro software. You will find over 15 different Employee evaluation forms in our Template Library. To access the Free Template Library, simply create a Free Basic License. Our online survey software tool is sure to provide you with all of your research needs.

The QuestionPro Survey Creation Process

Create. In just minutes you can have a professionally created survey with the help of QuestionPro's intuitive interface which includes over 50 survey templates and oer 30 question types.

Distribute. When you've made you survey, you're able to distribute it using a variety of methods, including email, social media and embedding to your website.

Analyze. With QuestionPro's real-time summary, you can analyze results as they come in. Use filtering, graphs and charts to assist in analyzing your data as well. If you need something more in-depth, export your survey results to SPSS or Excel.

Free account never expires, unlimited surveys!

Different Customer Satisfaction Questionnaire Template Types

Customer Satisfaction Survey Templates
Satisfaction of Product or Service

The product or service satisfaction template has a wide variety of question types, which aim to achieve a general picture of the overall customer satisfaction process.

Product Use Satisfaction Surveys
Product Use Satisfaction

This template, made up of mostly multiple choice questions really dives into detail about the customer's habits with the product. Questions include frequency of product use, duration since first purchase of the product and satisfaction of the product.

Auto-Related Customer Satisfaction Questionnaire Template
Evaluation of Retail Store

The store evaluation template includes a matrix table scale with satisfaction ratings handling the customer's opinion on location, shopping needs, atmosphere/d├ęcor, product selection and price.

Customer Satisfaction Questionnaire
Auto Purchase or Lease Satisfaction

The auto purchase and lease template is a very detailed survey, and covers the entire customer satisfaction process of buying or leasing a vehicle. This survey covers how the customer felt about the salesperson and the ads that drew them in.

Creating Your First Customer Satisfaction Questionnaire

We've included a short video to help get you going right away, becuase we know how important customer satisfaction is for your business.
Create a new customer satisfaction questionnaire using the following steps:
Step 1: Go to QuestionPro, create an account in seconds and log in;
Step 2: Click on "Create a Survey" towards the top left;
Step 3: From here you can choose how you'd like to create your survey. You can choose a template, import a survey from Microsoft™ Word™ or create one from scratch.

Create a Customer Satisfaction Questionnaire Today!

Utilizing Questionnaires for Feedback - Things to Consider

QuestionPro makes it very easy to create a customer satisfaction survey and is here to help you get the ball rolling as soon as possible. When looking at other solution providers offering surveys for customer satisfaction, keep these things in mind:

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself?
QuestionPro allows you to do all of these!

Distribution

When you finish creating your customer satisfaction questionnaire, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list?
QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts?
QuestionPro offers all of these things!

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself?
QuestionPro allows you to do all of these!

Distribution

When you finish creating your customer satisfaction questionnaire, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list?
QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts?
QuestionPro offers all of these things!

The Process of Customer Satisfaction Questionnaire Creation

Creating a Survey from a Customer Satisfaction Survey Template
Survey Creation

Create on account on QuestionPro and you'll have access to over 50 customer service survey templates, each fully customizable so you can add or subtract questions, rearrange the order and adjust the theme to fit your specific tastes. You can also import an existing survey or simply create one from scratch.

Customer Satisfaction Survey Responses
Collect Responses

When you're all finished creating your survey, you can send it out using a variety of different methods. You can import a large number of email addresses into a list that you can manage for simple, mass-distribution. You can also easily embed it into your website or blog using the provided HTML code. Posting to your social networks is easy and is possible with just a few clicks. You can also have a QR code generated that links right to your survey.

Analyze the Results from your Customer Satisfaction Survey
Results Analysis

As you start collecting results, you can view a real-time summary of your data, including general stats about how many people took your survey and the time it took them to complete it, in addition to how your respondents answered each question. You can do some analysis such as trend of TURF, in addition to creating data filters and cross tabs. If you need your survey results backed up to the cloud, you can do so using Dropbox or Google Docs.

QuestionPro - the leader in customer satisfaction questionnaires and templates