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What is a satisfaction survey? If you're a business owner or manager, it's always a good idea to obtain the opinions and perceptions of your customers. Creating the right satisfaction survey is key to attaining complete, accurate information. In addition, you'll want to choose the right method of picking your customer satisfaction survey sample as well. Knowing exactly who to target can be just as important as the satisfaction survey itself.

The QuestionPro Survey Creation Process

Create. With over 50 various survey templates to choose for full customization. Choose a template, modify the color and theme, in addition to adding your own questions.

Distribute. Once you're done, pick a variety of ways to send your survey out, which includes email, social media, QR codees, and even printing your own signs and flyers.

Analyze. When it's time to analyze your results, you can easily do so using the built in real-time summary. If you need to perform advanced analysis, simply export your results to Excel or SPSS.

Click here to view our selection of survey templates.

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Satisfaction Survey Sample Questions

Satisfaction Survey Examples By QuestionPro
Service Rep Experience

Employees that deal directly with customers are the face of your company. It's important to know what customers think about their interactions with them.

Product Satisfaction
Product/Service Satisfaction

One of the most important factors is being aware of your customers' reactions to the products and or services that you offer.

Customer Motivation
Motivation/Buying Experience

Knowing why a customer purchased a particular product or service can be very useful for discovering how to create or promote future products which may be in development.

Store Evaluation
Retail Store Evaluation

Gaining your customers' thoughts and experiences about the atmosphere such as lighting, smell and layout can help In planning for any overall design changes.

Creating Your First Satisfaction Survey

QuestionPro offers many features that make it a great option for creating your surveys. In order to get you started quickly, we've included a short video that will show you how to begin. Just follow the steps below to begin:

Step 1. Create a free account with QuestionPro;
Step 2: Choose "Create A Survey" towards the top;
Step 3: From here, you can choose which way you'd like to create your survey. You can either start from a pre-made survey template, upload questions you already have or start from a blank template. You can choose from a variety of pre-made questionnaires from the template library, including satisfaction surveys. Starting from a blank template allows you choose from over 30 different question types which can be easily customized.

Creating An Account in QuestionPro

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Choosing A Sample Customer Satisfaction Survey - Points To Look At

There are numerous ways for you to create and customize a questionnaire with QuestionPro. There are a ton of other features that really make QuestionPro stand out. If there are other survey creators you're considering, think about the following:

Create

How is signing up for an account? Can you do so, for free, in just a matter of seconds? Once registered, how many different options for survey creation do you have? Can you choose a pre-made survey that you can edit and customize to fit your needs? How about if there's a survey that you already have and would like to use again? Can you easily import it into the editor?

With QuestionPro, you can easily do all of that, and more!

Deliver

When it comes to distributing your survey, how many options do you have for getting it out there? If you don't have any respondents to send your survey out to, do you have the option of buying a sample of participants based on specific demographics like age range and location? If you do know your respondents and you happen to have their email addresses, can you import them to manage for easy mass distribution?

When you choose QuestionPro, you have all of these options available to you, plus much more.

Analyze

When you send out your survey and responses start coming in, what kind of options do you have for reporting and analysis? Can you view a real-time summary of your results, which include how many people viewed your surveyed, how many people took it and actually completed it? When it comes to analysis, can you perform TURF or trend analysis, while filtering certain elements of the data?

QuestionPro is able to do all of these things, plus more!

Create

How is signing up for an account? Can you do so, for free, in just a matter of seconds? Once registered, how many different options for survey creation do you have? Can you choose a pre-made survey that you can edit and customize to fit your needs? How about if there's a survey that you already have and would like to use again? Can you easily import it into the editor?

With QuestionPro, you can easily do all of that, and more!

Deliver

When it comes to distributing your survey, how many options do you have for getting it out there? If you don't have any respondents to send your survey out to, do you have the option of buying a sample of participants based on specific demographics like age range and location? If you do know your respondents and you happen to have their email addresses, can you import them to manage for easy mass distribution?

When you choose QuestionPro, you have all of these options available to you, plus much more.

Analyze

When you send out your survey and responses start coming in, what kind of options do you have for reporting and analysis? Can you view a real-time summary of your results, which include how many people viewed your surveyed, how many people took it and actually completed it? When it comes to analysis, can you perform TURF or trend analysis, while filtering certain elements of the data?

QuestionPro is able to do all of these things, plus more!

Using A Customer Satisfaction Survey Sample - The Process With QuestionPro

Create A Free Survey
Questionnaire Creation

Account creation is fast and free with QuestionPro. You can sign up in a matter of seconds using your email or your social media accounts. Once you're logged in, you can begin to create your survey in three different ways. There is a vast template library which covers many topics, including customer satisfaction. If you need to add questions, you have over 30 different question types to choose from, ranging from basic to advanced.

Delivery Of Your Survey
Survey Delivery

Upon completion, you can send your survey out with a variety of methods. You can easily copy and paste email addresses into lists that you can manage. You can send out your survey across your social media channels like LinkedIn or Facebook. If you don't have anyone to send it to and need respondents to buy, you can purchase a sample selection of targeted respondents, which have specific demographics such as gender or age.

Analysis Of Your Results
Reporting Analysis and Reporting

With results starting to come in, you'll have a variety of options for distribution and analysis. You can filter out certain elements of your data, in addition to creating professional looking infographics and in-depth analysis. You can perform TURF and trend analysis, as well as create pivot tables. If you need more advanced analysis performed, you can export the raw data to bring into Excel or SPSS.

QuestionPro is the leader is customer satisfaction survey samples

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