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Free Customer Satisfaction Surveys with QuestionPro

Looking for ways to gauge and increase your customers' satisfaction? Try using our online survey software tool to create and distributing an online survey - it's fast, easy and you have many options with QuestionPro. Gaining the perceptions of your customers can help you identify productive or harmful areas of your business.

The QuestionPro Survey Creation Process

Create. With over 50 different templates to customize, choose any one and add addditional question types.

Distribute. When you're finished, select from a multitude of ways to distribute your survey, which include social media, email, and even printing your own signs and flyers.

Analyze. When your results start to come in, you can begin to analyze them with QuestionPro's built in real-time summary. For advanced analysis, export your results to Excel or SPSS.

Click here to browse our free customer survey templates.

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Examples Of Customer Satisfaction Questionnaires

Questionnaires Customer Satisfaction
Retail Store Evaluation

Retail store evaluation questionnaires cover the overall environment of a brick and mortar establishment.

Service Surveys
Service Evaluation

Customer service is very important in the business world and is a huge part of how customers gauge their satisfaction.

Motivation Questionnaires
Buying Motivation

This questionnaire asks customers what initially motivated them to choose the product or service.

Product Satisfaction Survey
Product Use Satisfaction

These types of surveys deal specifically with the efficiency of the product. How is the product working?

Starting Your Questionnaire

You simply need a QuestionPro account to start creating, delivering and analyzing surveys. To show you, we've included a brief video of the following steps involved:

Step 1: Create your own account;
Step 2: Choose "Create A Survey";
Step 3: Select the method of survey creation that is best for you. You can start by choosing a template from the survey template library, uploading questions that you already have, or just simply beginning your questionnaire with a blank survey template.

Signing Up With QuestionPro

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When Creating Customer Surveys - Things to Remember

QuestionPro offers you many great features to create the most effective surveys to distribute. Once you create an account, you'll know right away why we're the leader in online survey creation. When browsing around our website, you should ask yourself the following questions:

Creation

What's it like creating a survey? Do you have multiple options available to you? Is there a massive template library filled with survey examples that you can choose for editing and customizing? What if you already have a questionnaire that you'd like to use?

When you go with QuestionPro's online survey software tool, the answer to all of these is yes!

Delivery      

When you're finished creating your questionnaire, what are you able to do to send it out? Can you easily upload a list of email addresses to use for mass distribution? How about embedding into your website or blog? Or what if you need them posted to your social media networks?

With QuestionPro, all of these are available, plus more.

Analysis

Now that you have responses that are coming in, what are you able to do with your data? Do you have any data visualization tools at your disposal to create word clouds or infographics? How about analysis? Can you create data filters and cross tabs with your data?

QuestionPro provides you with all of these features and more.

Creation

What's it like creating a survey? Do you have multiple options available to you? Is there a massive template library filled with survey examples that you can choose for editing and customizing? What if you already have a questionnaire that you'd like to use?

When you go with QuestionPro's online survey software tool, the answer to all of these is yes!

Delivery      

When you're finished creating your questionnaire, what are you able to do to send it out? Can you easily upload a list of email addresses to use for mass distribution? How about embedding into your website or blog? Or what if you need them posted to your social media networks?

With QuestionPro, all of these are available, plus more.

Analysis

Now that you have responses that are coming in, what are you able to do with your data? Do you have any data visualization tools at your disposal to create word clouds or infographics? How about analysis? Can you create data filters and cross tabs with your data?

QuestionPro provides you with all of these features and more.

Measuring Your Customers' Satisfaction - The QuestionPro Process

Questionnaire Creation
Creation

To begin developing surveys, all you need to do is start your own free account. When you log in, you can select from three different methods of survey creation, which include choosing a template from the template library, importing a list of questions that you already have, or just starting from a blank template. You have direct access to the CSS of your template, which means you can customize virtually any aspect of your survey.

Survey Distribution
Delivery      

Once your survey is done, you can deliver it using a couple of different methods. You're able to start by easily uploading a list of email addresses. If you need your survey embedded into your website, QuestionPro gives you custom HTML code to use. You can also easily post your questionnaire to your various social media networks including Facebook and LinkedIn.

Reports And Analysis
Reporting

When you start gathering responses, you have quite a few options for analysis and reporting with our online survey software tool. You can see a real-time summary of your results, including how many people completed your survey and the average time it took them. When you feel like you have enough data, you can create your own professional infographic or word clouds with just a couple of clicks.

Gauging customer satisfaction with QuestionPro

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