What is the Timeout period for a Survey?
The timeout period for the Survey is 60 minutes.
If the Survey times out. Will the data be saved?
Once the Survey times out on a particular page the data is not saved for that page. If it is a multi-page survey, the data will be saved for the pages where the respondents clicked on the Continue/Submit button.
Can the Timeout period be changed/removed?
It is not possible to remove/change the Timeout Period for the Survey. Timeout period is setup for security reasons.
Will a Warning be displayed before the Survey times out?
Yes, 15 minutes before timeout a Warning will be given to the Respondents.
Respondents reported that they got timed out while taking the Survey. How can I avoide this from happening?
The Respondents will get timed out only if there is no activity on the Survey. If a Survey was opened multiple times or in multiple windows please ask the Respondents to close all windows. Clear out Cookies and open the Survey in a new window.