Settings - CX

Where can I access the Settings?

To access the Settings, go to:

  • Login »  CX »  Settings »  Settings

What are the options under Settings?

The options under Settings are as follows:

  • Business unit name: Enter the business unit name in Singular and Plural.
  • Resting Period: Enter the resting period in days.
  • Detractor Recovery Limit: In case any repondent give a poor rating, an email will be sent out to the supervisor. Enter the Detractor Recovery Limit in hours.
  • Tickting for all responses: Enable this option if you wish to generate a ticket for all the responses.
  • Scroll to the bottom of the page and click on Save Settings.
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