Detractor Email Customization - CX

What is Detractor Email?

When a respondent gives a bad rating, an email notification can be sent out to the supervisor notifying them about the detractor.

Where can I access the Detractor Email?

To access the Detractor Email, go to:

  • Login »  CX »  Settings »  Detractor Email Customization
  • Subject: Customise the subject line.
  • Message: Customise the message.
  • Scroll to the bottom of the page and click on Save Settings.
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