NPS Social media

The Social media tool allows you to send positive feedback on a survey to social networking sites like Facebook, Twitter, and Google+. This tool will help you with your brand marketing and management. For example: If a customer rates your restaurant very good, you can post that on Facebook so that other facebook users can view it.

Note:For the time being this is available only with Net Promoter Score.

How do I enable Social Media?

  • Click on the Settings icon of the Net Promoter® Score question type.
  • Turn on the option for Facebook.
  • Enter the website url in the Like to Share textbox.
  • Enter your Facebook App ID in the given text box.
  • You can also turn on options for Twitter and Google+.
  • If you want to enable Facebook comments, then enable the option of Facebook Comments and enter Facebook App ID and Comment On URL.
  • If you want to enable Twitter comments, then enable the option of Embed Twitter Timeline and enter the widget id.

Messages: You can customize the messages that will be displayed to the respondent.

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This how it will be displayed to the user while giving the survey:

Facebook:

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Twitter:

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G+:

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License

This feature/tools described here are available with the following license(s) :

Corporate Edition and above- Buy Now - $75/Month