Canceling an account

To cancel the account:

Go to:

    • Login »  Surveys »  My Account (Top Right Corner)
  • Click on My Account.
  • Survey Software Help Image
  • At the bottom, click the Cancel Account button.
  • Click Confirm and Cancel My Account.
  • Survey Software Help Image
Upon successful cancellation, you’ll receive an email from us which has Confirmation Code. Please note down this Confirmation Code as this is required for any disputes regarding Cancellation.
Please note: QuestionPro staff cannot and will not cancel the account for you due to legal and security issues.

Important things to remember

  • All surveys and data will get deleted automatically.
  • Please download all data before canceling the account.
  • Please download your invoices before canceling your account.

When I log in I get a message that the account is blocked/de-activated. How can I cancel?

If you log in and receive a message regarding the account being blocked, you should see the Cancel/Delete Account link on the left. You can cancel your account by clicking on this link.