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Easily Create and Deliver Surveys That Help In Measuring Customer Satisfaction. Sign Up Today For A Free Account!

Why would you want to measure customer satisfaction? All businesses rely on customers to survive. Measuring customer satisfaction can help you discover potentially hidden shortfalls in your business. Addressing these concerns can help fill gaps that would've otherwise gone unnoticed, contributing to lower number in return customers. QuestionPro makes it easy to create a surveys to help you gauge customers' attitudes and perceptions about your business. For more information on measuring customer satisfaction, check out this Research Access article. With QuestionPro, you have three different methods to create a questionnaire:

1. You can browse and choose a survey template;
2. Import questions that you already have;
3. Start from a blank template.

QuestionPro is fully optimized for mobile features as well, so survey creation on your tablet or smartphone is made easy.

Measuring Customer Satisfaction In QuestionPro

Once you've created an account, you can start your survey creation by choosing three different methods to choose from, including going through the survey template library, uploading a survey you've already created, or starting from a blank template.

1. The template library has over 100 ready made surveys for you to choose from for generating ideas, or for editing and customization. There are over 50 that deal specifically with customer satisfaction. Check out some surveys that help measure customer satisfaction here.

2. If you have a survey that you've already created, or you have a few specific questions that you'd like to include, you can easily upload them into the editor.

3. Starting from a blank template allows you begin fresh and choose the exact kind of questions you desire, among various degrees of questions logic.

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Questions For Measuring Customer Satisfaction

Create Surveys To Measure Customer Satisfaction
Overall Customer Satisfaction

These are your convenient, all-in-one surveys. Customer service, product use and other aspects of your business are all handled in one questionnaire, which may contain multiple question types.

Measuring Customer Satisfaction For Your Business
Voice of the Customer

Questions that handle the voice of the customer deal with customer loyalty to the brand and company itself. A typical question on this survey might ask how one would feel if the brand no longer existed.

Product Surveys For Consumers
Product Surveys

Product surveys deal specifically with customers that use the physical products that are sold by a company. Questions might include frequency of use, likelihood of repurchase in addition to pros and cons.

Company Service Assessments
Service Evaluation

If your company focuses on service, conducting a survey which consists of service related questions will help measure which areas of your business are succeeding or which might need improvement.

Measuring Customer Satisfaction

There are plenty of features offered by QuestionPro that will assist you in creating the exact kind of survey you need. To help you get going, here's a short video to show you the steps needed. To start, follow these steps below:

Step 1: Go to QuestionPro and create an account;
Step 2: Click on "Create A Survey";
Step 3: From this point, you can choose exactly how you want to create your survey, whether it be choosing a template from the library, importing questions on an already existing survey, or by starting from a blank template. You can add various questions types, apply branching logic in addition to various customization options including selecting various themes and adding a custom logo.

Make A Survey In QuestionPro

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Measuring Customer Satisfaction - Things To Consider

With such a wide variety of features and options for creating and customizing a survey, QuestionPro is sure to provide you with the tools you need to create the perfect questionnaire. If you're browsing other survey providers, you should definitely keep the following questions in mind:

Development

How is the process of signing up for an account? Are you able to create a free account within seconds? As soon as you log in, how's the process for creating your first survey? Are you able to pick from a variety of creation methods, which include browsing a vast template library that covers a large variety of survey templates? What if you already have a survey already made, or some questions that you need to use? Are you able to easily import them? Or what about starting from a blank template? Can you choose from a list of basic and advanced question types to use for your survey creation?

When you go with QuestionPro, you'll have all of these available to you and more!

Distribution

When you're done with your survey, what can you do for sending it out? Can you create and manage custom email lists in which you can easily upload email addresses in bulk? If you need to send your survey out over social media, can you easily post to your network walls with a couple of clicks? What if you don't have any respondents and are looking to purchase a targeted sample with specific demographics? Are you able to do that?

With QuestionPro, you can do all of these things and more!

Reporting

Now that you're starting to have results coming in, what are you able to do with them? Are you given a real-time summary in which you're told how many people have taken and completed your questionnaire? When it comes to reporting, can you create a professional looking word cloud or infographic? In terms of analysis, can you perform trend or TURF analysis, in addition to having the ability to export your raw results so that in-depth analysis can be performed in programs like Excel or SPSS?

QuestionPro can perform all of these things and more!

Development

How is the process of signing up for an account? Are you able to create a free account within seconds? As soon as you log in, how's the process for creating your first survey? Are you able to pick from a variety of creation methods, which include browsing a vast template library that covers a large variety of survey templates? What if you already have a survey already made, or some questions that you need to use? Are you able to easily import them? Or what about starting from a blank template? Can you choose from a list of basic and advanced question types to use for your survey creation?

When you go with QuestionPro, you'll have all of these available to you and more!

Distribution

When you're done with your survey, what can you do for sending it out? Can you create and manage custom email lists in which you can easily upload email addresses in bulk? If you need to send your survey out over social media, can you easily post to your network walls with a couple of clicks? What if you don't have any respondents and are looking to purchase a targeted sample with specific demographics? Are you able to do that?

With QuestionPro, you can do all of these things and more!

Reporting

Now that you're starting to have results coming in, what are you able to do with them? Are you given a real-time summary in which you're told how many people have taken and completed your questionnaire? When it comes to reporting, can you create a professional looking word cloud or infographic? In terms of analysis, can you perform trend or TURF analysis, in addition to having the ability to export your raw results so that in-depth analysis can be performed in programs like Excel or SPSS?

QuestionPro can perform all of these things and more!

Take A Survey Using QuestionPro: The Complete Process

Creating Your Assessment
Survey Development

Creating an account in QuestionPro is easy and takes only a few seconds. Once you log in, you have three different options for survey creation: you can choose a template from the survey library, you can import a questionnaire you may already have, or you can start fresh from a blank template. Once you have your questions, you can customize the look and feel of your survey by selecting from overall themes, or by modifying your survey's CSS.

Assessment Delivery
Feedback Gathering

As soon as you're finished with your survey, you have quite a few options for sending it out. If you have your respondents' email addresses, you can create and manage a custom email list for easy, mass delivery. In addition, you can easily send your survey to your social media connections on Facebook and Twitter. If you don't happen to have any respondents for your surveys, you can purchase a sample of participants with special demographics, such as age and gender.

Analyzing Your Results
Results Analysis

When you start collecting your results, you can choose from a few options for analysis and reporting. Available to you are data visualization tools such as infographics and word clouds. In addition, you can perform analysis on your data, like trend and TURF, or you can export your raw results for more in-depth calculations in SPSS or Excel. You can easily back up your results on Dropbox or Google docs.

Measure customer satisfaction today with QuestionPro

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