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Implement Powerful Tools For Obtaining Your Nps Net Promoter Score. Start Today With A Free Account From QuestionPro!

What is a nps net promoter score? This is a scoring method that was designed by Frederick F. Reichheld and Bain & Co. Consultant. A net promoter tells you, numerically, how dedicated your customers are. The usual question asked involves the likeliness of recommending their company to others. Their answer, represented by a rating scale of 0-10, will determine what sort of respondents they are. Those who answer 0-6 are "detractors", 7-8 are "passives" and 9-10 are "promoters". The actual score is then calculated by taking the percentage of promoters are subtracted from the percentage of detractors. A score above 0 is known as "good", while 50 or above is "excellent". For more information on the nps net promoter score, check out this Research Access article. With QuestionPro, it's easy to create free surveys:

1. Create a free account;
2. Choose "create a survey";
3. Pick your preferred method of survey creation, whether choosing a template, importing a survey or starting from a blank template.

The QuestionPro interface is fully optimized for mobile as well, so you can easily make and distribute surveys from your tablets or mobile devices.

Starting A Survey

In QuestionPro, you have three ways that you can begin a questionnaire:

1. A Blank Template: You can choose to start from a blank template, picking from a bank of over 30 different question types and logic options.

2. Importing: If there's survey questions that you want to use without having to type them in, you can use Microsoft Word and upload them.

3. Template Library: The QuestionPro template library has over 100 different ready made templates that cover a large variety of subjects. Check out the survey template library to obtain your net promoter score.

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Examples of Questionnaires With A Net Promoter Question

Use QuestionPro For Calculating Net Promoter Score
Customer Service

This is the most obvious survey in which you'd want to include questions dealing with NPS. Customers are what keep any company in business, and knowing whether or not they would recommend your products or services to other can be crucial information to learn.

Discover Your Net Promoter
Human Resources

The same type of questions can be applied not only to customers, but to employees as well. You can ask employees how well they'd recommend working for a particular company, and use that information to gauge employee satisfaction of the workplace.

Discovering Your NPS Net Promoter Score
Marketing Research

For companies that are releasing new products and services, a great way to include an NPS question is on a survey talking about a new product. Towards the end, you can ask about existing products and services and whether or not they would recommend them.

Matrix Questions On Surveys
Academic Environments

You can even apply the NPS to a teacher in an academic environment. Asking how students would rate and recommend a particular teacher can help the school administration in identifying any potential issues that may not be easily seen.

Creating A Survey

With QuestionPro, you have a few different ways to create and administer surveys. We've added a short video to show you the steps involved with getting started. To begin, simply follow these steps below:

Step 1: Create an account with QuestionPro:
Step 2: Choose "Create A Survey" towards the top;
Step 3: From here, you can select the method you want to use to create your survey. You can choose a template from the template library, import questions you already have or just simply start from a blank template.

Making A Questionnaire

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While Calculating Net Promoter Score - Things To Remember

When you choose QuestionPro, you have many different options for creating and distributing surveys. There are quiet a few features that definitely make QuestionPro stand out from among the others. As you're looking at survey provider, keep the following point in mind:

Development

How's the sign up process? Are you able to create an account in just seconds? Once you're in, how easy is it to start creating surveys? Is there a giant survey template library for you to choose ready made surveys from for editing and customization? Let's say you have some questions or maybe a complete survey to add to the editor. Do you have the ability to easily import it using Microsoft Word? What if you need to start from a blank template? What sort of options in terms of question types and personalization can you choose from? Is there over 30 question types for you to choose from?

When you choose QuestionPro, you can have all of these features, plus more.

Distribution

Once your survey has been created, what kind of options for delivery do you have? Are you able to import a long list of email addresses into the interface, so you can create and manage custom email lists? How about generating a QR code that links directly to your survey? What about posting directly to your social media channels like Facebook and twitter? Or maybe you just need the directly link to distribute it anywhere. Do you have access to it?

With QuestionPro, you can do all of these things and even more.

Reporting

When you've administered your survey, what are you able to do in terms of results? Can you see a real time summary of your results that include the number of people that dropped out, completed your survey and the time it took them to complete it? Are there any data visualization tools available to you such as the ability to create infographics and word clouds? How about performing trend and TURF analysis? Are you able to do that right from within the interface? How about if you need to export your results to the cloud like Google Docs or Dropbox?

QuestionPro provides all of the above features and a lot more.

Development

How's the sign up process? Are you able to create an account in just seconds? Once you're in, how easy is it to start creating surveys? Is there a giant survey template library for you to choose ready made surveys from for editing and customization? Let's say you have some questions or maybe a complete survey to add to the editor. Do you have the ability to easily import it using Microsoft Word? What if you need to start from a blank template? What sort of options in terms of question types and personalization can you choose from? Is there over 30 question types for you to choose from?

When you choose QuestionPro, you can have all of these features, plus more.

Distribution

Once your survey has been created, what kind of options for delivery do you have? Are you able to import a long list of email addresses into the interface, so you can create and manage custom email lists? How about generating a QR code that links directly to your survey? What about posting directly to your social media channels like Facebook and twitter? Or maybe you just need the directly link to distribute it anywhere. Do you have access to it?

With QuestionPro, you can do all of these things and even more.

Reporting

When you've administered your survey, what are you able to do in terms of results? Can you see a real time summary of your results that include the number of people that dropped out, completed your survey and the time it took them to complete it? Are there any data visualization tools available to you such as the ability to create infographics and word clouds? How about performing trend and TURF analysis? Are you able to do that right from within the interface? How about if you need to export your results to the cloud like Google Docs or Dropbox?

QuestionPro provides all of the above features and a lot more.

Creating Surveys With the NPS Net Promoter Score - The QuestionPro Process

Customer Loyalty Survey
Development

When you create an account in QuestionPro, you have access to create an unlimited number of surveys. To begin, you can choose from three different methods of creation. You can start with a survey template from the library, upload your own survey questions directly into the editor, or you can start from a blank template. With whichever method you choose, you have the option of adding questions, selecting from a bank of over 30 different question types. You also have direct access to the CSS of the website, so you can personalization virtually any aspect of your survey.

NPS Survey Distribution
Delivery

When you're survey is all finished, you have a variety of methods for distribution it. Say you don't have any respondents and you need to purchase a sample of people. You can do so with QuestionPro, which offers the option of buying respondents that have specific demographics like age range and location. If you do know your respondents and have their email addresses for example, you can easily import them right into QuestionPro. With provided HTML, you can put your survey right into your website or blog. In addition, you can post to your social media channels like Facebook or Twitter from within QuestionPro.

Results And Analysis Of NPS
Reports

When your survey is distributed and you have results starting to come in, there are many things you can do with your responses. You can easily create custom infographics and word clouds with your data. In addition, you can create pivot tables and cross tabs, while performing TURF and trend analysis. If you need your data exported, you can download your raw results to a file, in addition to exporting your results to the cloud such as Google Docs or Dropbox. You can also schedule exports as well.

Discover your net promoter score with QuestionPro

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