Over the past three years, Kohler has launched more than 300 surveys using the QuestionPro platform across a variety of departments. The QuestionPro tool is flexible enough to meet the needs of the various departments and is used company-wide. The web team, for example, uses QuestionPro to track and gauge customer satisfaction on Kohler.com. After a few minutes of browsing, a pop-up survey appears inviting the user to share their feedback. If they agree, the next screen introduces the QuestionPro survey that queries the visitor about Kohler.com and the site experience.