Client Evaluation of Company Services Template

Client evaluates the company on customer service and meeting the company needs.



   
 
Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Number of Respondents] will be asked to complete a survey that asks questions about [General Survey Process]. It will take around[Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now, by answering the questions below
 
   
 
Overall, I am very satisfied with the way [Company] performed (is performing) on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neither agree or disagree
 
Somewhat agree
 
Strongly agree
 
   
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
(COMPANY) service representatives (CSRs) are well trained.
(COMPANY) service representatives (CSRs) are well supervised.
(COMPANY) service representatives (CSRs) adhere to professional standards of conduct.
(COMPANY) service representatives (CSRs) act in my best interest.
Overall, I am satisfied with the (COMPANY) service representatives (CSRs).
 
   
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
The (COMPANY) account manager is knowledgeable and professional.
I feel like I have a good personal relationship with the (COMPANY) account manager.
The (COMPANY) account manager is making a positive contribution to my business.
The (COMPANY) account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the (COMPANY) account manager.
 
   
 
What would be your top reason for being very satisfied with [Company] service representatives?
   
 
   
 
Please tell us your top reason for being very satisfied with [Company] account manager?
   
 
   
 
In comparision to how you felt about [Company] before this project, what is the interpretation of completing another project with the same [Company]?
 
better, based on performance
 
about the same
 
worse, based on performance
 
   
 
Considering the overall value of the project you paid for, was it
 
an exceptional value, worth more than you paid for it
 
a good value, worth about what you paid for it
 
a poor value, worth less than you paid for it
 

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