An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the company delivers on the critical success factors and dimensions of the business. These usually include factors like service promptness, staff responsiveness, and understanding of the customer's problem.
The QuestionPro customer satisfaction solution includes industry standard survey templates, a platform for hosting data collection, automatic notifications, and an advanced suite of analysis tools for analyzing customer satisfaction.
Building and deploying a customer satisfaction survey solution is simple and fast. QuestionPro survey software does not require any programming skills. Surveys are customized by navigating an intuitive wizard interface. Responses are automatically tabulated and presented in an easy to read graphical format in real time. QuestionPro includes a full library of customer satisfaction survey templates.