Customer Multi-Mode Service Evaluation

Customer service evaluation for web, phone, mail...



   
 
How did you contact customer service?
 
Email
 
Fax
 
Telephone
 
Web chat
 
In person
 
Other
    
 
   
 
If you called on the phone, how quickly did you get through?
 
Immediately
 
Under 30 seconds
 
About 1 minute
 
2-5 minutes
 
More than 5 minutes
 
I left a message
 
N/A
 
Other
    
 
   
 
If you contacted customer service by fax or email, how long did it take to get a response?
 
Under 2 hours
 
2-6 hours
 
6-12 hours
 
1 business day
 
More than 1 business day
 
They didn't get back to me
 
Does not apply
 
   
 
What was your reason for contacting customer service?
 
Not satisfied with product
 
Did not receive product
 
Unable to order product/service
 
Problem with website
 
Needed more product information
 
Cancel subscription or membership
 
Other
    
 
   
 
Overall, how would you rate your satisfaction with our customer service representative?
 
Extremely satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Extremely unsatisfied
 
Not Sure
 
   
 
Do you have comments or suggestions that would help us improve our customer service?
   
 

Service Evaluation Surveys

Product, Company, Customer Service Evaluation

23 questions

Feedback on company, product, customer service, intention to return.

Service Evaluation Surveys

Client Service Satisfaction

21 questions

Client evaluates the company on customer service and meeting the company needs.

Service Evaluation Surveys

Service Evaluation Internet Service Provider

20 questions

Service evaluation and feedback for an Internet Service Provider.