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Customer Support Service Evaluation


Customer support service evaluation survey.

Category :

Service Evaluation     (Browse All Categories)

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Here is the Customer Support Service Evaluation template.


   
 
Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.
 
   
 
Do you consider the problem resolved?
 
   
 
Was your question or issue resolved the first time you contacted technical support?
 
   
 
What is your overall satisfaction with this particular phone support experience?
 
 
   
 
Did you attempt to use our online support web site before making this call?
 
   
 
If yes, how satisfied were you overall with this online support experience?
 
 
   
 
How satisfied are you with our technical support in general?
 
 
   
 
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
 
 
   
 
In your most recent customer service experience, how did you contact the representative?

 
   
 
There sufficient information available on the support web site to solve my problem.

 
   
 
Did our representative (Select all that apply):



 
   
 
About how long did you have to wait before speaking to a representative?
 
   
 
About how long did it take to get this problem resolved?
 
   
 
How many times did you have to contact customer service before the problem was corrected?
 
   
 
Overall, how satisfied are you with your customer service experience?
 
   
 
If you were less than totally satisfied, what could have been done to serve you better?
 
 


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