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Survey Name Event Planning Evaluation
Description Event planning evaluation: Sales, Pre-Event, Event and Post-Event.
Category Restaurant / Hotel   (Browse All Categories)

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Thank you for allowing us to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.

 
   

How satisfied were you with the overall performance during the Sales Phase?
   

Other comments regarding the Sales Phase?
 
 
   
II - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions and preparations leading up to the actual event.

[HOTEL] associates:
HOTEL
AgreeSomewhat agreeNeutralSomewhat disagreeDisagreeN/A
contacted you at the appropriate time for your event planning.
understood your problems and offered creative solutions.
were flexible enough no matter how often plans changed.
offered choices which could be accommodated within your budget.
please rate your pre-event/tasting meeting experience
   
 
SatisfiedSomewhat satsifiedNeutralSomewhat dissatisfiedDissatisfiedN/A
How satisfied were you with our overall performance during the planning of your event.
   
 
Other comments regarding the Pre-Event Phase?
 
 
   
III - Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.





[HOTEL] associates:
HOTEL
AgreeSomewhat agreeNeutralSomewhat disagreeDisagreeN/A
were friendly and efficient
demonstrated a consistently high level of service
delivered services on time and as promised
   
 
SatisfiedSomewhat satsifiedNeutralSomewhat dissatisfiedDissatisfiedN/A
How satisfied were you with our overall performance during the Event Phase?
   
 
Other comments regarding the Event Phase?
 
 
   
 

IV - Post Event Phase




These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
   
 
AgreeSomewhat agreeNeutralSomewhat disagreeDisagreeN/A
associates communicated interest in your business HOTEL
The billing process was: Accurate
Timely
Understandable
   
 
ExcellentGoodAverageBelow averagePoorN/A
Overall, how would you rate ? HOTEL
   
 
SatisfiedSomewhat satsifiedNeutralSomewhat dissatisfiedDissatisfiedN/A
Overall, how satisfied were you with the performance and services of ? HOTEL
   
Please rate:


ExcellentGoodAverageBelow averagePoorN/A
cleanliness/condition of meeting space
comfortable meeting environment (lighting, temperature, noise, etc.)
overall presentation/quality of food and beverages
taste and appeal of food
   
 
Other comments regarding the Post-Event Phase?
 
   
 
If you were planning another event in this area, how likely are you to use [HOTEL] services again?
   
 
Throughout the entire event experience, did you encounter any problems?
   
 
If yes, please describe the problem.
 
   
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
   
 
Are there [HOTEL] associates you would like to recognize for outstanding service?
 
   
 
Based only on your personal preference, if all of the following hotel chains were located in the area where you were planning your next event, which one hotel chain would be your FIRST choice for the event:
 


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